Lowe's Home Improvement

Spend $2500 on a fridge. I still have plastic that has not been removed properly. Fridge died 4 days after purchase, store manage told me I was out of luck. I was never informed by staff of it is 48h return policy. Had to wate 2 weeks until I had a working fridge for 3rd party to make repair. I will never spend my money with them again!

Christi was absolutely amazing. Going above and beyond in customer service, kindness, understanding, and communication. Far beyond what would be expected for help with our purchase of our lawn mower. I have never seen such great customer service in all of my years. I will continue to go to this Lowe's for this reason! THANK YOU!

Had some trouble on a plumbing job and worked on an old valve in the parking lot for a while. Was able to purchase small inexpensive specialty tools to make every attempt to save my customer some money. I eventually got approval for a new valve replacement. Without Lowe’s being open past five pm, my customer would’ve had no shower or bath until the next day. Lowe’s always comes in clutch in the emergencies ❤️

A lot of stuff, but most staff don't know where anything is, or even what items are for. I was searching for a bidet I saw on website, stated it was in store, finally hunted down employee, he finally located it on top shelf in a large box and said, "you don't really want me to get that down do you?"What?!!! Of course I did! I told him that was the entire reason I was in the store and had as of then spent nearly an hour searching for the item. He then stated that "it is in a big box on the top shelf and hasn't been priced yet." To which I answered, " So you have the item I want to purchase , but you won't sell it to me?" Yeah, he just shrugged his shoulders. Wow, I mean WOW!!! I left and went across the street to Wallmart and bought it there. LOWES, YOU CAN DO BETTER! TRAIN YOUR STAFF!!!

I had a frustrating experience at Lowe’s. When I asked Robin for help, she seemed uninterested and unwilling to assist. I felt dismissed instead of supported. Another employee, Jess, appeared to spend a lot of time socializing and walking around the store instead of assisting customers. During my visit, it was difficult to find staff who were actively helping shoppers. Customer service should be a priority, and unfortunately that wasn’t my experience. I don’t know what’s happening with this Lowe’s but the work ethic is not there everyone is uneducated about the things they are selling at the store I asked the manager for help and he didn’t even know where things were at I can’t remember his name I think it was Aron or something like that he walked a way so fast I couldn’t really see his