Lowe's Home Improvement

Now I know why customer service is so horrible, when the assistant manager offers no solutions, only more problems, it makes sense as to why none of the associates that work under him would have any solutions. I placed an order last week, that was delivered except 1 item that needs to be installed before anything else can be used, the store was supposed to call and confirm, instead they canceled the item, without informing me, and have zero solution, or want to try and help a customer that orders thousands monthly via Lowe’s pro. I ordered a fridge last October with a 3 year extended warranty that arrived damaged, and Lowe’s told me to call the manufacturer even though it was there issue, I did and still have no solution months later, and now am told there is nothing they can do because

Thanks Josh! Went to Lowe's 2-13-26 for a specific item. Josh was SUPER helpful. He went out of his way to find the item & get it off of a high shelf for us. He was busy filling orders but took the time to help & was friendly about it. Excellent customer service from Josh! 10/10

Bought a maytag washer from Lowes in Ft Smith on 2/13/26. I washed three loads of clothes. This morning, I wanted to wash sheets, the lid locked and it started flashing lights and would not run. I called the store and was told the manager would call me back. No call was received but I received an email that they scheduled a pick up for Monday morning. I called the store and asked if they would bring a replacement with them. I was told no, I would have to come into the store and talk to management. This makes no sense. Edit....on 2/15/2026 I received 2 emails and a phone call that a delivery was scheduled between 4:30 and 8:30 pm on 2/16. I thought great, they're going to bring me a replacement when they do the pickup. I called the number you posted this morning at 7 AM CST. I spoke to Ari

First I could not get consisten help selecting paint for walls and ceiling. The guy just said I think it's 2 or 3 aisles over to the right. Ok 2 or 3 aisles from where? He.pointed to aisles. I picked out paint for the walls but couldn't find ceiling paint. I went back to him and he said on the aisle you were.on. I go back, another t her associate showed me where it was. I showed the color I wanted to First associate he rolled his eyes and sighed. Qell it was wrong color so I take it back and assured I now had cir I wanted. Nope it was too dark I asked for very very light gray and is dark gray. Took that gallon of paint to Ace and they remixed to lighten and turned out perfect color. And customer service at Ace was excellent. I am so sorry I inconvieaned Lowes although they couldn't get my

The electrical outlets wouldnt ring up so the cashier lady told me to go find the part number myself. I spend a lot of money at Lowes, but I won't be back for a while. There are other choices. 3.5.2026 6 PM