Lowe's Home Improvement

Absolutely exceptional customer service! Eric was very nice and honored an online discount for us - Multiple customer service associates around the store happy to help and answer questions. Happy to have given them our money!

One of the managers (first initial "S") was not able to fulfill their role as a manager today. A good manager uses critical thinking skills in unique scenarios ensuring customers are happy within reason. "S" failed that today and with a attitude that made me decide to shop elsewhere. Lowes (and it's competitors) store's sell similar items, therefore the only thing that makes them special are the people who work there. Unfortunately, one person brought their whole team down in this area for me, a long-time customer, today.

Zion store is incredibly annoying to deal with. One or two employees at best are helpful but in general you end up searching for help. They act like you are bothering them and have no idea about the products for sale.

I have been dealing with Lowes for over 30 years. Lately, you cannot find anyone in the store to help you find things. I was there the other dayst 3:00 PM and there was not a sole person to be found! Memo to store managers, get more helpful people out in the isles.

I went in to exchange or get store credit for an items that was the wrong size. I specifically asked for store credit so I could repurchase the correct item at the same time. They just refunded it to a card that I do not have and do not care and just shrug. They say there's no option for store credit at all and I never had that option nothing they can do. Yes, I had the original receipt. Don't shop at Lowe's.