Lowe's Home Improvement

Went to buy our grandparents a new fridge—something they’ve needed for a very long time. Their old one lasted over 30 years and finally quit. It took everything for them to be able to get a new one, and we were so excited to finally give them something they truly deserved. Today Lowe’s delivered the fridge… and it showed up completely damaged. After all the stress, planning, and the weight of knowing how much this meant to them, seeing it arrive in that condition was genuinely heartbreaking. We called immediately. The first thing we were offered was a $25 gift card, which honestly made us laugh out of disbelief. After asking for a manager, that turned into an $80 gift card—and we were told a manager would “just say the same thing.” The disappointment, on top of everything else, has been

I am a few months late, but I have been meaning to write about the excellent customer service I received at Lowe’s in Jefferson City, TN, over the holidays. I purchased a Christmas tree and I have a small car. A Lowe’s employee named Storm spent at least 15 minutes helping me to get my tree into the car — not an easy task — and he was very friendly and gracious about it. Thank you, Storm!

Lowes, you should really have some system in place to make sure customers are aware of the return policy on appliances. I bought a microwave on Christmas Eve and due to tine constraints wasn’t able to install it until a week later. When I took it out of the box the whole side was dented in and damaged. When I tried to return it I was told I was out of luck as appliances only had a 48 hour return window. Luckily I found online where I used my Lowe’s card I had 30 days to return. The store was no help to me in the return process when I bought something from them damaged. They didn’t even know about the policy when using a Lowe’s credit card. I will be buying my appliances somewhere else from now on. Yes I was able to get a replacement but the customer service and return policy is junk

Lowe's Home Improvement Stores do not deserve even one star !!! If you need new flooring DO NOT buy it from Lowe's !!! We purchased new flooring for our kitchen last year (2024). It was the only color that matched our kitchen. The flooring was ordered and one of the guy's Lowe's uses came to install it when it was delivered. He installed about 12 pieces when he noticed damaged pieces. He opened every box and found that all of it was damaged. So he stopped the installation. We had to go back to Lowe's and pick out another flooring because they won't refund your money. We had a VERY hard time finding something that would halfway match our kitchen. It was less expensive than the other flooring. The same guy came back and installed the new flooring. He did an "okay" job. But, he di

Two separate visits, two terrible experiences. One with Dona and one with Zoe at the front end of the Jefferson City, TN Lowe’s. Both were rude, dismissive, and acted like customers were an inconvenience. No greeting, no basic courtesy. Dona said she’s been here 13 years — that makes the attitude even more disappointing. And the self-checkout situation is ridiculous. I don’t work here. I shouldn’t have to check myself out or feel like a burden for wanting a real cashier. Management seriously needs to address front-end customer service.