Lowe's Home Improvement

We were in desperate need of a new washer and dryer. We went to Lowe’s around 11am or so, it wasn’t very busy. We found the help of Ram, who quickly answered any questions that we had. The transaction itself was quick and painless, and he had a very good sense of humor. Another associate, Devin, also assisted. Both were friendly and professional. The delivery was next day, and we are 100% satisfied with everything, from start to finish. We will definitely be back.

Its very unfortunate, this lowes makes sales because of necessities of location. Its does not reflect the pour customer service. One night spent 1.5 hours ordering flooring. Waited nice 3rd party contractor came out didn't measurements and I got a quote, it was not the right items, but they wanted me to just pay, I wouldn't, tried to call, no avail. Tried to go in person, 5 people waiting for over an hour, called the manager, her response I was heading back there but then heard I had a more important customer at the front. Intresting but okay. No one came back to help, see alot of store employees around talking in flooring and stocking but no help for any of the 5 families and contractors. Okay call the national hot line, they said Someone name M******* remembered the order but to busy to

I want to thank Neika for her performance and dedication; she was always attentive to our needs. Thanks also to the management team, Heidy and Sarah, who helped my wife and me with a situation we had this month, and yesterday, January 21st, the three of them resolved it for us. It's important to keep, support, and take care of employees like them. They give more than 200% and demonstrated to me that they truly work as a team. I'm a service manager at a company, and this is exactly how I want my employees and myself to treat our customers. Thank you very much. LOWE'S 0209 in Killeen TX.

John and Juan from the Killeen Lowes delivered our new refrigerator, and they did an outstanding job from start to finish. Even though they were running a bit behind schedule, they kept us updated the entire time, which we really appreciated. Their communication was excellent. Both of them were professional, friendly, and very knowledgeable about the appliance. They worked hard moving the new refrigerator in and taking the old one out, and they handled everything with great care. They also took the time to show us how to operate the new fridge and explained its features clearly. Overall, John and Juan from Lowe’s did a fantastic job. We’re very impressed with their service and professionalism. Lowe’s is lucky to have them!

Had to leave a positive review for Karla K in the carpet/flooring department on 1/02/2026. 10/10 service. She had a bunch of customers and was handling everyone at the same time. Super positive attitude. All her customers left happy. Definitely a huge asset to the Lowes team! She helped us add the carpet we wanted and got us all the info we needed and what steps were next. Couldn't have happier. Thank you Karla!