Lowe's Home Improvement

I really like this store. The employees have always been very helpful and pleasant. Aaron D. went above and beyond, helping me find exactly what I needed on my last visit. He was also very knowledgeable and patient. I bought a toolbox on sale, but I wanted a different wood top. I bought some oak, sanded, stained, and epoxy'd it. I just need to wait for it to completely cure before I can wet sand it and finish a few details.

Yesterday I walked into Lowe’s while having a pretty rough day. Deondrae and Roberto helped load up my materials quickly and efficiently, but what really stood out was their attitude. They were genuinely kind, patient, and positive, and it honestly turned my whole day around. They were professional and hardworking, but more than anything, they made me feel like my time and situation actually mattered. That kind of customer service is not something you see every day, and it truly was awesome seeing it be from young men. Lowe’s is lucky to have Deondrae and Roberto representing the store. Thank you again, Deondrae and Roberto. You made a bigger difference than you probably realize.

This store is horrible. Went there the last 2 days to buy things. There is no customer service there at all! Do not know where the manager is hiding! But he must be like a ostrich with his head in the sand. Told customer service that they needed to hire people there. And they totally agreed with me! Could not even get anyone to load my truck at all yesterday! A man that was waiting on his order loaded my cement in my truck for me. They need to hire a new manager there and that might change things, but I doubt it. I spent thousands of dollars there, but I will go to Thomas supply from now on. If it wasn't for Rebecca today from the Appliance section, I would have walked out. I don't think Lowe's will ever change, they will just get worse! And hopefully someone above the manager we'll look i

I shop at the Livingston, TX Lowe’s fairly often, but I felt compelled to leave feedback about a recent experience in the garden center. While checking out, I noticed the garden cashier (Raegan) and another employee standing together at the register for an extended period of time, talking and hanging out while she was actively working as the cashier. This went on for quite a while and came across as unprofessional. It also made the checkout area feel uncomfortable rather than efficient or customer-focused. Employees socializing at the register for long periods takes away from the professionalism I usually expect from Lowe’s. I hope management is made aware so they can ensure the register area stays focused on customers and maintains a professional environment.

Livingston Lowes is always great, even if you are only picking out a trash can. Love the customer service!