Lowe's Home Improvement

Very bad experience at Lowe’s. The staff had a terrible attitude and showed zero interest in helping. Three employees tried to “assist” me, but none of them knew what to do. They kept passing me around until one finally checked the system after I insisted. Then they sent me alone to a different area that had nothing to do with what I needed. No one walks with you or shows any empathy. Honestly, you’re better off going to Home Depot.

Without going into detail, 1 of the employees i think was a managers went above and beyond to help me get the parts for finish fixing my moms plumming. Her hot water heater sprung a leak and when we went to fix it, because the pvc was old, it snapped. We converted from the break back to the tank to PEX. Of course it was in the middle of the night right at closing. I want to thank him for his amazing heart and help.

Don't buy flooring from Lowe's because they have the most ridiculous policy If you have damaged flooring you have to have a ticket to return it and then re-purchase the flooring you need so double the trouble instead of just exchanging it and they don't give you very long to do this, so if you wait a couple of months to actually put your flooring down then you're already passed the allotted time to do anything about it we just love our Home Depot flooring and it's so much easier to put down than the stain master at Lowe's We actually went back to try to find some T molding And they only had one of the color we wanted. We asked an employee to get some help for us in flooring and after waiting about 10 minutes we just left and told the employee at the exit door that we were leaving because o

I have great confidence I will get no response from this but I was at the store today attempting to buy flea preventative for my Mother’s dogs. I took the card for the product to the Customer Service to get the actual product. The woman at the desk said she had no idea where I got the card from and when I explained the pet area they had she made no attempt to go to the locked up area where they kept the items but called two other people in the customer service area consecutively to help me. The gentleman took the card and continued going through his paperwork making no move to actually go get anything. The woman she handed it to next said she didn’t know what it was or where I got it. I told her the pet area. She handed the card back to the original woman and told her let Tracey get it. Th

I went to the store and bought a dishwasher last Friday. They did not have one in stock, but had one available for delivery on Saturday which I thought was amazing. They delivered the dishwasher on Saturday and as expected, but the box looked a little damaged. I went through the process of unpacking it to see if the damage was deeper. The dishwasher had a significant dent in the back right corner, so I called and they were able to schedule a replacement today (the following Monday). When the replacement arrived, the box looked fine so I was hopeful the dishwasher was in good condition. On the contrary, after opening the box, I found that this one was damaged too. It looks like something heavy was set on the top right corner. Once again, I called to initiate the return process. There likely