Lowe's Home Improvement

Worst customer service ever. I simply asked a cashier if they had any gift cards. I asked her because usually stores have gift cards at the registers during the holidays. Instead of saying she had none at the register I got a snarky rude response from her and acting as if I was dumb because she apparently thought that the gift cards section ( that I didn’t walk past what so ever. ) was large enough to see from the parking lot. As I was grabbing the gift card. She was joking with the other co worker that I apparently was too dumb to realize they sold gift cards at the store. That wasn’t my question. I asked if she had a gift card At the register. I did Not ask IF they sold them.

Terrible experience with the store manager and warrantying a Kobalt tool with a "lifetime warranty". Brought an 8lb Kobalt sledgehammer to this location on 11/22/25 for a warranty claim. The item has a defect and Lowes.com clearly states the item has a lifetime warranty - bring it in to the store and they'll swap it out for an equal or better item. This store still sold the exact item and I kept my receipt for this reason. This location refused to honor the warranty and forced me to take a refund. When I purchased the item it was $29 and is now $35. The refund didn't cover the replacement item. Lowes.com says the item will be replaced - it says nothing about refunding the original purchase price. I pointed this out to the manager, I think his name was Hammad. He was rudely dismissive and

I returned a box of tile today1/9/26 around 1pm. The tile was all broken in the box. I didn't realize it until I started to open it. The person who took care of me at the return desk acted like he didn't believe me that the tile was broken when I bought it. He gave me a look like sure it was. He refunded my money but wasn't about doing so. LOWES SUCKS for customer service.

I bought a washer and dryer set from this store with only having the weekends off scheduling the delivery for then after waiting 5 days to be told I would have to wait another week to get it! I don’t recommend Lowe’s for these types of things Home depot knocked it out of the park for me! And they were cheaper for the same set!

Such helpful staff! I am pregnant and had my 1 year old on my hip; Yarex noticed me trying to get several sheets of 4x8 insulation onto a cart and not only helped me load but helped me get the cart to the register and loaded in my truck. Such a pleasant Saturday morning experience. Thank you Yarex