Lowe's Home Improvement

Lowes curbside is non existent I placed a 3 item order at 8am and understood it would be ready in 3-4 hours but I never received confirmation that it was ready, after waiting 7 hours I figure go up there and see why my order was delayed. I go in and one of the workers point to pick up which I had curbside. So I meet with Jesus and he tells they been busy and couldn't get to it .So he goes and grabs the items which does not take him long but he pushes them toward me in a rolling cart and walks away. So I stand there confused because I had Curbside and asked if he could assist with the potting soil and other items he looks at me and laughs along with another female in a disrespectful manner. Customer Service here at this establishment is a joke to these employees at this location very unprof

Unreliable & Unprofessional. Ordered Same Day delivery. Waited for my product until 8pm, they changed it to the next day with a 12 hour delivery window. Somehow, 12 hrs isn't feasible for Lowe's to deliver my items, as they just rescheduled my "Same Day Delivery" for a second time. It will now be 3 Days for me to get a delivery from my local store that is 15 minutes away. That is ABSOLUTELY RIDICULOUS that I can get Cross-Country deliveries quicker and more efficiently than Lowe's can manage to drop off my order 15 minutes down the road. Lowe's does not place any value on their customer's time at all. Absolutely Classless. I called & spoke with a Representative earlier in the afternoon & was assured that my order was being loaded "as we speak", & I was told to "just be patient". 4 hrs late

Yesterday I went to the Lowe’s in Port Arthur to purchase a 40-gallon gas water heater. I found one at a reduced price. Since we didn’t have a truck until Friday, my husband asked if we could purchase it now and pick it up later. Two employees — an Indian male and a woman with a yellow bow in her hair — said yes and told him to take a picture of the item and its codes to enter it in the system at checkout. We followed their instructions exactly. When we reached the counter, things became frustrating. I was told I could not buy insurance on the water heater because it was reduced, but also that Lowe’s could not guarantee the item would work. I asked, “What happens if I take it home and it doesn’t work?” The answer was basically nothing — since it was reduced, it would be out of their hands.

Love Lowe's! From Christmas Trees in November to plants in March & everything in-between! I have a lot of projects coming up & did my first couple today. Thanks Lowe's team! Y'all are awesome. I planted some pretty plants, Hibiscus, (not shown)-thornless Blackberry bush, & a Hardy fig.

Recieved a gift purchased from Lowes Website. I dont have a use for the item so i went to return it for store credit or exchange for something of equal value and was told i needed the receipt. I went back with receipt and now they still will not return item. So i called to talk to manager and was hung up on. called back 6 times and was hung up on repeatedly . Horribile customer service. YALL SUCK ! LOWES PORT ARTHUR TEXAS. Hire better people and Managers