Lowe's Home Improvement

This five star review comes as resolution to a horrible experience at the Rocky Mount Lowe’s. Several weeks ago I had a tremendously disappointing experience inside of the store, not on behalf of the Employees, but on behalf of corporate policies getting in the way of customer fairness. I just so happen to be there on a day that a regional manager was in store, and I ended up speaking with her about the problems I experienced. I assumed that was the end of it. A week later I was contacted by a manager from the Rocky Mount location who listened to what I had to say and asked how they could retain my business. There were a few back-and-forth, but I Eventually landed in the hands of Amber, who was absolutely amazing. Amber immediately recognized the situation, and was equipped and ready to co

I had to return an item and the employee at the help desk was very kind when dealing with my particular situation. When the manager came worked with me, he was more than fair and had a good customer-first attitude.

Sunday 11/2. Many indoor plants were extremely thirsty. They had one of those little misters sitting on an unattended watering cart. I used what little was left in the mister on the on a tiny dry fern. I went out to garden center to alert employees. There were 3 standing around the register complaining (one on break). I was the only customer in sight, so I walked around for a few minutes waiting for them to finish their conversation, because I didn't want to interrupt. After several minutes, I went to interrupt. I was told the staff who maintains the houseplants was off on Sundays, & the outdoor garden staff are "not allowed" to water indoor plants because they flooded it once. Other than them standing around complaining, they really didn't seem like incompetent staff... it doesnt make sen

The store was clean. The people working there are knowledgable. Once I had issues with my plumbing. I took some pictures of the problem and showed it to the guy working there. He got me the parts I would need and walked me through the repair process.

Poor customer service, The old lady in appliances today had a terrible attitude and didn’t want to be at her job today!! I rather not shop at the Lowe’s in Rocky Mount they should close!