Lowe's Home Improvement

Today is the 2nd time we had the checkout person she is very rude and won’t get off the stool to scan items we had to hold all 12items up for her to scan then couldn’t get lock off battery charger didn’t want to mess her nails up I told her my phone number for my rewards and she asked why I was giving my phone number she oh well it’s to late I should told her before which the 1st we had that same checker she told to tell at the end so didn’t get my reward points I talked the head checker and he said I should use a different checkout or self service… not what I was expected. But a nice lady who work there said I could use the app to add my receipt which I did thanks for help

It's hard to find help sometimes, but overall decent. Wish I could help them with inventory. Small stuff is always mixed up. Staff is mostly friendly and helpful when available.

Worst customer service experience I’ve ever had at any Lowe’s — and I’ve been a customer for years. Four weeks ago I purchased a refrigerator with paid delivery and installation. I was forced to buy an additional water line kit just to get the installation scheduled. On delivery day, the third-party delivery team refused to install the water line I had just paid for, became loud, rude, and threatening when I called to get clarity, then abandoned the delivery and falsely marked it as “refused.” I immediately went to the store. The department manager refused to refund me until the appliance was physically back in the warehouse. Assistant manager Laura promised redelivery the next day at 8:00 am sharp (because I had already lost a full day of work). That evening I received an automated text

Did not have a good experience. My son give me a carhart hooded sweatshirt it was too small. I had my receipt took it in to get exchange for a bigger size. The person at the register of Returns did not say good morning She was rude. I give her my receipt and hooded sweatshirt I said I would like to exchange it for a bigger size she said we do exchange she give me a receipt. I found a bigger size took it to her she rang me up and I had to pay for it. It was a gift for Christmas. That is not right. She did not say have a good day. Other stores let you exchange for a different size. Very dissatisfied.

Do not buy the extended warranty on appliances. Found out they don't have a service provider in the area. Our washing machine quit working- put a code up. Was at least a week before it got scheduled, they gave us a time of between 8am and 5pm. My wife took off work to be there. Got an AI generated notification at 1130am the day of appointment that they wouldn't be there. 3 and a half hours into their time frame. And gave us an earliest new appointment of a week later, assuming they make it then. And assuming they have what they need to fix it with them. Their plan isn't worth the paper it's written on.