Lowe's Home Improvement

I recently had a very frustrating experience trying to return a bathroom vanity we purchased. When we originally bought the item, the box was already ripped and there was minor damage to the product, which is why it was marked down slightly. After getting it home, we realized it was not the correct size for our bathroom, so we brought it back to the store to return it. We were then told that because the item had been marked down, it could not be returned. This was confusing and disappointing because I have previously purchased marked-down items from Lowe’s and have never had an issue returning them. If we had known the item would be non-returnable simply because it was marked down, we never would have purchased it. When buying items like bathroom vanities, you don’t always know if somethi

Purchased a Maytag washer from Lowes, one because delivery date quick and two because always seen Lowes using own people for delivery, not a subcontractor. I was wrong on the second point, and found out hard way why third party hit or miss. In this case, HUGE MISS. When two guys arrived you could tell their main care, how fast they could get old washer out, new washer in as opposed to doing it right the first time. I wanted to zip tie the hoses together before install but two guys wanted no part of allowing that to happen. So, they jammed the new braided hoses in behind washer still partially curled up to connect them as fast as they could. Turned on water to show no leaks. Then run a test spin. Turns out after they left, I noticed they had reversed to hot and cold water lines. UGH! They

Had a great experience today at Lowe’s in Shallotte, the woman with the blue hair was amazing and because of her I will definitely be back. - Thank you-great service overall and a good team of workers! -Dan Smith- 1/19/2026

I had 41 pieces of vinyl siding products: siding, soffit material and J- Channel. All but three pieces were damaged prior to or during delivery. There were pieces that had tire marks on them. Some were damaged because of how they were packaged. They were secured with banding straps that crushed the edges of the siding. I would guess that some of the damaged pieces were picked and packaged at the store. I called the store and spoke with a manager. All that was said was they were sorry and they would come out in two days to pickup the damaged materials. This puts me behind on my project because some workers couldn’t take the time to package the material without damaging it. I canceled the order and will purchase these supplies somewhere else.

I ordered replacement light shades online to be picked up at the Shallotte store NC. In less than an hour, I was at the store. Peter, a Lowe’s employee, already had my order and was so quick and efficient! What a gentleman! I also had stellar help from Geneva, Beverly and Anthony! Thank you so much for your top notch service and for not giving up on me and my order!