Lowe's Home Improvement

I recently purchased a washer and dryer set and the experience was perfect from start to finish. The gentleman that helped me place the order over the phone was patient and kind. (I wish I could remember his name and I hope his supervisor sees this). The delivery team was very efficient and professional they navigated narrow corners and a step flight of stairs with no damage to the appliances or my walls. And the appliances work great.

The store itself is clean and organized. The employees are polite and friendly. Either corporate or local management is cheap! I had a full cart of supplies and came to the front to check out only to find that there was no option but self-checkout. Management had not scheduled enough help for there to be a checker, leaving just one person to manage all the self-checkout lines. I do not work for Lowe's! Don't make me do your work. Quit being cheap and higher/schedule enough help provide customer service at checkout. I do not blame the employees, they were very friendly and polite and sympathetic to me having to check myself out. If I only have one or two things to buy, I do not mind the self-checkout. But when I have an entire cart with 60 or 70 items, I do not want to be the checker. Get i

Bought a fridge and a dishwasher. Purchased the installation. They delivered the fridge and they said they don't install.. Lowes then said the contractor would bring the dishwasher and install it and the fridge. He got here. But wouldn't touch the fridge . But the fridge had to be installed first. They told him to just leave. I got my money back off instalation. Had a son hook it up. I am dealing with cancer or I would of. But the water won't work on the fridge. Called Lowes. To see if the warranty would cover fixing it.. flat out NO. And got rude with us. Said they would replace it but not install it.. this has been a big joke.

The worst! I had two fridges delivered a couple months ago, one was dented during the installation by their delivery men. I was told they would apply a discount to my purchase. Weeks go by and no discount is applied. I call their store and talk to the manager over appliances, he tells me he will fix it. Months go by and still no discount! I call again, I am told the same thing, that they will add the discount and take care of it. A couple more weeks and still nothing. I call and talk to a manager letting them know I am getting the run around and need it taken care of. They offer me a $50 gift card for the dent and after arguing with them they say the most they will do is $100. I tell them NO for that price I want a replacement fridge without a dent. I am then told I cannot get a replacem

These jokers are so ridiculous. My 67 year old elderly mother was told she would have to bring her defective brand new dryer back to them so they could replace it when she had it delivered to her home for this exact reason. So she is currently at the store as they told her they can’t do anything for her until it is physically in front of them. And now that she finally managed to get it there herself they refuse to do anything and are jerking her around telling her she has to go through LG. Pull your heads out Lowe’s take care of your elders and don’t make them injure themselves. It’s a liability on your part when you make unreasonable demands of vulnerable people. Get your crap together. Originally post today 1/19/2026.