Lowe's Home Improvement

I have never experienced such a nonsense from an establishment. They respond to my review saying I can call the number and discuss the issue. I called the number and there is no way you can talk to a live person. If you are not ready to address your customers concerns then why even send them a phone number that does not work, probably just to harass your customer even more. What a complete BS the whole process is. I am a pro customer with Lowe’s Westborough and working with Lenny and Corey in the pro department. Between December 2025 and today I have spent more than $18000 with them. If possible I would leave a 0 star. I bought a new GE electric cook top from Lowes, ordered on 01.06.26 and was installed delivered on 01.08.26 and installed on 01.11.26. It stopped working on 01.31.26. Called

Excellent customer service, but EXCELLENT. Unusual to go there and not being greeted or asked if I need help. Clean store, good mix of products and pickup orders are always ready within minutes.

Excellent location. For a Saturday morning it was not packed at all. We went to buy a washer and dryer. The woman we worked with was very knowledgeable. She knew everything about each washer and dryer we asked about. Very knowledgeable and I was very impressed. My wife also liked her. She was able to help us get what we needed.

I went here to get a furnace air filter. They had the one I had seen online but it was mixed in with others of a different type. Staff was pleasant and attempted to be helpful. An employee at the checkout had trouble communicating in english, she was pleasant though. They still had salt during a winter storm.

Ed.. is extremely rude. We understand it's a Saturday, and you probably don't want to be there, but that is your job. James rectified the attitude of his grouchy coworker. Possibly give this place a second chance? If I do it's specifically for the guy Nick in hardware who went out of his way to help (: