Lowe's Home Improvement

The Lowes store in Winter Garden is a very nice store and the employees are extremely helpful and knowledgeable. We are long-time Lowes customers! I do suggest that if you are shopping for a large appliance, to please consider and use caution if you consider an extended warranty on your new appliance. Lowe’s manager helped use submit a claim on our new 1-yr old Kitchenaid refrigerator. He was able to secure a contracted tech from ATRIA to diagnose the fridge the next day! BUT the tech bungled the part to be ordered. He came out with an evaporator instead of a fan! The contractor had to reorder the part; then they had to reschedule installation 2x because of their schedules - not ours! We have been out of a fridge for 30 days now. Lowe’s Winter Garden cannot do any more because Lowe’s corpo

At 8am I ordered 8 items for curbside pick-up. I took 2 hours for the order to be ready for pick-up. That was fine. I'm giving 4 stars because after checking in on the app I waited 15 minutes before I tried checking in by email. It took 25 minutes for someone to bring my items out in 2 shopping bags. Other than that, the experience was good.

Perfect prices!! The Lowe's brand is well represented here! I think the staff is excellent especially the merchandise coordinators and the checkers at the self checkout... The gorgeous women are just the best! Keep being awesome everyone!

We had a very uncomfortable encounter with the employees there Yesterday on OCTOBER/26/2025 around 3:30pm to 4:30ish pm. Yesterday we went to Lowes to get quite a few household items and when we went to check ourselves out, this guy (he was caucasian with long hair in a bun) just stood behind us and didn't say a word. and was sighing like we were bothering him or something. I asked him "is everything okay?" He just replied "yeap. Everything is fine." and didn't further explain himself. he continued to stand behind us and not saying a word just looking at us. when other customers come he just goes to them quickly and ask if they needed help then he comes back to us just standing behind us without saying a word. It was creepy and weird! Then we turned around to walk out and then a whole gro

They have 2 flat lumber carts, the only one available won't go straight. More carts in the parking lot than by or in the store. I mentioned it to several employees, no change after 40 minutes when I left. New rule: if you want your lumber cut, you have to pay for it first. This means hauling the awkward, broken, cart up to the register, paying, dragging it back to the saw, then dragging it back past the registers. So, they had a couple ladies get 10 boards cut and abandon them. The response is a new policy punishing the rest of their customers, rather than pressing charges on the two ladies. Lowes, do better...