Lumber Liquidators

I had a wonderful experience from start to finish. the sales reps were great, helpful, knowledgeable. Everyone i encountered explained the process in detail when i would be called, when and how long when waits would happen. the communication from the staff was the best I've ever experienced. when there was any kind of issue, or question, they jumped on it to get it resolved or answered right away. We even had an issue that turned out to be a blessing in disguise and i am absolutely thrilled with my new floor. the installers were very professional and considerate. the thing that impressed me most is the transition from room to room, everything lined up perfectly. they did a fantastic job putting the floors down. I had every floor surface to include the closets done. i was impressed and so v

Be very leery purchasing floors from here. We had our floors installed in 2020 and now we have a severe lift in the middle of the floor. I called to see if they can help and was told they filed bankruptcy and the company I bought from doesn’t exist anymore. It’s still called Lumber Liquidators but I guess they just go bankrupt and don’t stand by anything. Very expensive wood floors that didn’t even last 4 years!

I needed to reorder a wood flooring I had purchased a year ago, due to the new management, my file was no longer available . I was told this product was not available and was in back order for probably 2 months. A gentleman named Desmond asked me the details of my previous order and was able to find the same product I had purchased and was able to get the product to me in a timely manner. . I then needed to order some transition boards and again Desmond came to my rescue he took the time (never felt rushed or unimportant) to help me find the same color of my sample and the type of transition needed. If you want a great product and even greater customer service go see Desmond Smalley at LL Flooring off I-25 in Albuquerque. He is your go to guy. Thank You Desmond for your prompt and pat

I was disappointed due to bad quality control. We received one riser already half painted, one riser damaged (I returned it for another), another riser was very dirty, one of the floor planks had a long scratch (you can only return unopened full boxes), and one bullnose that had the wrong color. Overall, 2 trips to return parts due to horrible quality control. On the bright side, John Thorpe really helped- he has 10 years at LL. Product quality is very good- we had bamboo flooring years ago and it worked great. See photos of risers.

We bought the corelux Arcadia wood vinyl wood floors here very good price. The people are very friendly and answer questions that we have to help us out. We had to return some unused boxes that we bought and they took them back no problem. this is the second time we've purchased flooring from this place.