Lumber Liquidators

25% restocking charge!!! Who does that?? Lumber Liquidators does I changed my original review from one star to 5 stars. Larry, the manager of the Co Springs location didn’t give up on me. I knew the restocking was an issue he didn’t have much control over. We talked and I shared that I needed to buy treads and risers, so he went to work finding me the product. He also encouraged me to contact customer service and talk about the restocking charge. I did, and they reversed it for me. All in all, Larry is a good guy and I’d deal with him again

I went to the lumber liquidator store in Colorado Springs in February 2025. I thought there would be no problem since I had used lumber liquidators in another state for a large flooring job about 10years ago. Boy was I wrong! I bought the flooring which went ok. I put down a 50% deposit knowing when the job was completed I would pay the balance. I was called about a month after my order to come in a pay the full amount. I was surprised but I paid it. My sales person was the manager of the store. She went on maternity leave shortly after my order and handed the info for my install to another sales person who then handed it off to another sales person. During all those handoffs critical information was left out. I have radiant heating in my house. For those of you that don’t know it means pi

My experience with LL Flooring has been very favorable. Their employees are helpful and informative about the product. The flooring I purchased was of good quality and was on sale making it a better deal than other flooring stores I shopped at. I was also able to return any excess materials that I didn’t use and receive a refund. This is the second time I have purchased flooring from LL Flooring and have been pleased both times.

Graig was so friendly! He walked us through everything! Very informative.

It was very busy in the shop in Colorado Springs when I went in one afternoon. The manager, Larry Shoemaker was working all by himself, but he handled every customer with Care and took the time they needed. I had to wait a bit, but I understand that you can only do so much. He was very friendly and it was a good experience despite the wait time.