Lumber Liquidators

Lahera Flooring Installer Inc. was contracted by Lumber Liquidators to install my flooring. They left the house a COMPLETE mess, didn’t finish in the timeframe quoted (actually took 3x as long), and damaged furniture (see pictures of the chipped the dresser, cracked tv stand so the doors don’t close correctly anymore, and scratches left on the wall, outlet cover shown for size reference). They also managed to use every single bit of the extra five boxes of material I had ordered. I’ve shared the footage from my doorbell camera of them covering the camera while loading their van. I’m currently working with LL Customer Care and will update when there is a resolution. Curtis, store manager, has been very helpful, while the customer care rep has not. Edited to add: Lahera claims they used e

Until this morning, all of my experiences had been positive. However, an interaction with the store manager, Curtis, left me extremely disappointed. His behavior was disrespectful, rude, and unprofessional. I had purchased flooring to repair a small area in my home. When we picked up the order, one of the boxes had clearly been opened previously, but it appeared full, so we didn’t think much of it. When I later attempted to return that box, I was told, “Oh no, it’s missing a few pieces, so we can’t take it back.” I began explaining the situation to Curtis, but he interrupted me mid-sentence and began speaking to me in a condescending manner. I addressed his behavior, and ultimately decided that I will be taking my business elsewhere moving forward.

I had a great experience and my sales person was Curtis and he helped me all the way through everything.

Brandy was so helpful in picking out colors. I had taken a picture of the kitchen floor & she used that to pick out the colors & it blended beautiful. She also helped with colors to put in bathrooms. She was very kind, helpful & had a wonderful personality. If u need any laminate this is the place to go! I appreciate their kindness & knowledge about the different types of laminate.

Todd Edwards was very knowledable about his product. He was patient while we decided on the flooring type we wanted. I'll be sure to tell my friends to go there. This was a very pleasant buying experience. Thanks Todd.