M C Appliances Repair

I understand most people aren't going to hire MC Appliances Repair directly, and we also engaged them through Whirlpool due to our warranty. But I am very happy with the service. The time window we selected on Whirlpool's website was already booked, but their scheduler found us an even earlier availability. Our technician, Leo, arrived right on time and diagnosed the problem within minutes. Because the problem is common, he had the replacement part on his truck and was able to get our washing machine running again less than half an hour after his arrival. He even preemptively addressed another common issue that can go wrong in our model and showed me the source and the fix. No question of charge since it's under warranty. We would be happy to work with MC Appliances Repair again.

This company is a rip off. They try to rip you off for doing warranty repair work covered by the manufacturer. They were supposed to come out to replace a ripped seal on my refrigerator door. They wanted to charge me a diagnostic fee of $120 for opening the refrigerator door to see the seal split, there is no diagnostic here, you're supposed to replace the seal its broken. There's nothing to figure out here, its not like they were trying to figure out why the ice box isn't working, or water leaking, or anything.

do not hire this company. November 2023 they came to check on my dishwasher and their diagnosis was that the drain pump was broken. They charged me $390 and one day later it was not draining again. I called and they asked me to press Cancel Button and then Start and the machine drained. So they told me it was not the pump it was the computer panel. But how do I know it was not the panel from the beginning and why did I pay $390 to change the pump? I used their method for one year and then the pump also stopped working and now they want another $400 to come and fix something that was not fixed.

My parents refrigerator broke down. I reported it to whirlpool and they assigned the work to them. The guy came on Friday and confirmed the compressor had gone out and said he would go to get authorization for the repair. I call on Monday and the woman answered. I explained the situation and asked for an update. She said they don’t do those repairs and to talk to whirlpool. I asked if they informed whirlpool. She said they know. I talked to whirlpool the next day and we discover that they didn’t inform whirlpool at all and closed the work ticket as though they completed it. I was incredibly disappointed in the work and business ethics of this company and I would encourage anyone else to steer clear of them.

They are HORRIBLE. I have been dealing with them since December 2017 regarding the repair of my GE dishwasher. It is still not repaired. They were supposed to fix the dishwasher on January 8, 2018 but called on January 5, 2018 to cancel because the parts reportedly had not been delivered. They pushed back the appointment to January 26, 2018; they called on January 25, 2018 to once again cancel the appointment because they were reportedly waiting on the parts to be delivered. They finally come to my home on January 30, 2018 to realize that the parts they ordered and installed did not resolve the issue and my dishwasher was still not working. A master technician came to my home on February 2, 2018 to figure out what was wrong. Initially, he tried to tell me the reason my dishwasher wa