M & M Plumbing & Heating

Mike’s a solid small town plumber with small town values. That’s a plus in my book. I’ve seen his work on a new build recently. I’m in a different mechanical trade. His company’s work is neat and competent. We plan to use him on the next build.

Mike has done two jobs for us in the past year. One was because our laundry hookup was leaking and caused a whole bunch of mold damage. He made the fix promptly. On Friday while I was away for work during Winter, our heating went out and my wife came home to a cold house right before we were to leave for our honeymoon. Mike came at 10:30pm to assess and got the heating up and going by noon the next morning. Nice, personable, reasonable.

Mike came to help us in a difficult situation; we had a new dishwasher to install and an old one to get out, but the new tile flooring that had been installed in front of the old one made it very hard to get out and very hard to put the new one in. Mike figured out a good way to get it to work; I was very impressed at his inventiveness and determination to succeed. It was not easy! He was very friendly and worked hard until it was finished.

Issue #1: March 11/2019: Mike checked my McClain boiler, flipped switches, touched pipes, and couldn’t resolve the problem. He decided to contact another plumber, his friend Dave who diagnosed the problem. The next day Mike came over my house along with Dave. Mike basically watched Dave do the job. Mike did not recuse himself since he could not do the job and I ended up paying for two plumbers. Issue #2: Mike told me his total service fee was $1050 (he made some calculations in his head) at the end of the job, day 2. I gave him a check and he did not give me a receipt. Dave told me his service fee was $450. I also gave him a check for his fee and he did not give me a receipt. Realizing a week went by and I did not get receipts in the mail from either of them. I left a message for Mike

Had a leak in the boiler with water on the floor. Mike fit me into his schedule the same day. Diagnosed the problem, got the part, returned and quickly installed it. Took the time to check to make sure the system was running. Glad to have a competent plumber to fix the problem.