M3, Inc.

There is neither the time nor space to put down absolutely everything that I could say about the exceptional quality, customer service and professionalism of M3, Inc. We contracted with M3 for an extremely large residential project that included an enormous retaining wall, concrete pool decking, plumbing, electrical, property grading/seeding/straw, stairs, fencing, etc. From our regular weekly (and at times, daily) contact with Hunter, to our regular email communication (and in person meetings) with Shane, to our phone communication (and in person introduction) with Stephanie to their contractors and regular staff labor – there was not one single time or one single person that did not impress us. And believe me when I say, I don’t throw around compliments lightly. Especially when it has to

I had an amazing experience with M3 for my home renovation project. The team was professional and respectful of my home throughout the process. They provided a detailed schedule in advance and finished the project on time. The crew was very considerate and kept the work area clean. I will recommend them with confidence!

Poor follow-up: I contacted M3 on Jan 31. Charlie responded and chose Feb 3 to stop by. He then had IT problems, asked to reschedule, and picked Feb 8. He showed up, assessed the project (not a big or hard job) and said he’d get back to me. I followed up Feb 13 to check status. Charlie replied, “Still working on it.” Now it’s Feb 23 and I still have not heard back. I have, however, found someone else who was responsive and the job is complete. It’s not that hard to treat people right. In my experience M3 did not.

I have used M3 for numerous home repair and remodeling jobs over the past few years. In every instance, they were on time, did fantastic work, cleaned up and made sure I was informed of the progress at every step of the way. It is incredibly hard to find quality workmanship and with people who put customer service first - and M3 does.

we had m3 inc do work. at the end of the job, we paid with a credit card to get payment to them quickly. Little did we know that there was a $21.00 charge for using a credit card - when we could have paid later with a check. I talked to bookkeeping and the owner about this. They are standing firm. We happen to watch invoices for such things.