Maids Extraordinaire Inc

I had ME come in while I was recouping from surgery. My first experience was not good. The two girls did a very poor job. Since I was paying $75.00 I could not go without saying something. I called the office and spoke to Cynthia. She came back to my house to check their work and totally apologized. She told me two different girls would be out in 2 days. I have had those same two replacement girls two times since. I also spoke with Cynthia about maybe leaving a response card for customers to return in the mail. It is better to call the company and give the office the message that you are not happy. It cant help a company if people just put on a bad review and doesn’t let the company try to please the customer.

My floors were cleaned but nothing at all was dusted, sink faucets were not cleaned at all, and no baseboards were dusted/vacuumed. Desk was still dusty. I paid for a deep clean, spent nearly $200 for my small 1100 SF house plus I left 2 $20’s for their tip. Owner did not call me back. I sent detailed email with photos and still heard nothing. I should have called the bank and canceled the check.

The workers who cleaned my place before New Years were clearly overbooked and in a rush. They turned on my wax burner and didn't turn it off before they left. I was out of town for the holiday, so it was left on nonstop for 4 days straight. Thank God it didn't start a fire. I walked into the bathroom and there was a smudge of poop on the toilet seat. They clearly cleaned the inside of the rim or bowl with the same washcloth they used to wipe down the seat and didn't bother to wipe off the poop they got on the seat. The vanity had smudges on it and had clearly not been cleaned. They took out the trash and didn't even bother to put a new bag back in th can, which was left sitting in the middle of the room. None of my carpets were vacuumed as hair and dirt were still in them. Clearly, my apar

Absolutely NO STAR would be our rating for this very unprofessional service company. My parents are elderly and needed a house keeper for 1700 sq ft townhouse they just purchased. They live in Abingdon VA. Two ladies came. One spoke poor English, the other no English. They came to dust and do general house work. No dusting was done, mirrors did not get cleaned. Floors done satisfactory, but a bucket was placed on the carpet while they cleaned the hardwood floors. Later that same day a spot began to form where the bucket was placed, cleaning product had been spilled at the doorway to one bedroom. My mother observed this bucket on her carpet. The spot finished drying and turned the burber carpet white when it should be tan and brown tone. The company was notified by telephone myself that nig

Maids Extraordinaire was an terrible disappointment. We had a contract for them to clean our office, but their work was lackluster and there was an established pattern of things going missing. Our windows were never washed, which we knew because a large smudge on a window has been there for several years. They usually did not vacuum, because we would routinely find crumbs on the floor first thing in the morning after they cleaned the night before. Things would go often go missing. On one occasion, we contacted them about the missing item and they returned it a few days later claiming they thought it was garbage so they took it home. I am amazed they are still in business.