Marina Carpet

We have been using Marina Carpet for 20 Years. They are still the best carpet store around. Our first house 20 years ago was done by them and we were very happy with their salespeople and there installers. We just moved to a condo and again used Marina for all our rooms. We were under so much stress with our move and Mike, Neil and Debra were once again there for us and went above and beyond to help us once again with carpet for our new home. From the moment we called them all our carpet needs were taken care of. Mike and Neil personally came to measure and make sure everything was the way it should be fitting in our new home so it would be perfect. Debra was amazing at helping me pick paint colors. Her decorating advise was so appreciated and her advise really helped things turn out beaut

We highly recommend Marina Carpet. Jonathan and Gene provided helpful customer service and sales support. Tom who installed our carpet did a great job and was efficient.

Marina Carpet Store has to be one of the best on Long Island. We have been a customer for many years. We are having 4 rooms done and the quality of the cart is outstanding. From the salesman to the installers to Deborah at the store this is just one pleasant experience. The respect for Senior Citizens is above and beyond. Our installers Were so professional respectful and just could not do enough. The men moved furniture for us without even blinking. You will never find a carpet store better than Marina. Thank you so much for outstanding customer service and just an all around excellent experience.

They showed up morning after snow (I shoveled before they arrived) without a drop cloth. I put towels down. It was cold out so the carpet didn’t bend well. It was not covered in plastic. They severely scratched my moldings around my doors bringing carpet in. They took two smalls chunks out of my bifold door in basement where the metal strip goes. They cut my landline ( guy thought it was my cable wire). Called to complain and Debra said to get an estimate. I sent her pictures of damage. Brought her estimate but she thought it was excessive so wanted an invoice. Later that day she offered me $250. After receiving invoice she offered me $300. Installers claim they didn’t do the damage (not surprised). Filed with BBB but they are not accredited with BBB. Next filing with small claims court.

The salesman told me everything I wanted to hear. Then the installers showed up...and told me a completely different story. Suddenly I had to argue and negotiate all over again. Turns out the installers were a THIRD PARTY...who showed up in a rusted-out, unmarked van. The installation was sloppy and careless. When I called the office the woman I spoke to was unprofessional, dismissive, and disinterested. She told me to talk to the installers myself. When I contracted for carpeting, I wasn't told I had to supervise the laborers on my own. Thinking I was getting a professional installer, I didn't mind paying more than others quoted for a similar grade of carpeting. Instead, I got a HORRIBLE job with a lot of extra aggravation.