Master Electric of WNY

Absolute horrible experience- received a quote addressed to Mr and Mrs with my first name and my CONTRACTORS last name- sent several emails ask him to please put the quote under my name at some point he finally did- yet he still addressed the email to Mr (Contractors name🤦‍♀️) They were going to install a Generac and upgrade my electrical. We immediately paid the down payments (over $5000 in cash) After payment was made we were told they are unsure of a start date- as they need 6 orders for the Generac before they could place my order and at the moment they only had 4 orders 🙄. Then Paul said he would put an order in with the electric company to inspect and approve. 2 weeks later- NYSEG stated he never placed the request 😠 After several emails and calls- the request was placed- we sat home

I received a quote back in January from Paul for financing and was told I would be sent lease options but never received them. I returned Cory's voice-mail twice and left a detailed message, once with their office person and another with the answering service. I also sent an email and never received a call or email back. They were non responsive.

We had Paul come to our house to give us a bid for a generator. We moved to buffalo a month ago. He was a real lifesaver for me. As I was showing him down to the basement I fell. He instantly held my little baby and made sure we were okay. (Thankfully my baby was just fine) My foot/ankle began to swell and he offered me a ride to the doctor to get it checked out. Paul loaded up my baby, carried me to the car, and drove us to the urgent care. He rearranged his schedule to make sure a complete stranger was going to be alright. Paul is a man you can trust. He even called me a few days after the incident to make sure I was doing okay. This company will always have my business.

Master Electric installed both a new electric panel and home back up generator and they did a really great job. Paul did a really nice job explaining everything when he came out to give me a quote. Al and his team did an amazing job, I was very impressed with their knowledge, professionalism and clean up.

I recently contacted Master Electic to do two separate projects within a few weeks from one another. Cindy, who works at the office, was very nice and answered all of my questions very promptly. Both of the technicians that we had come out were on time and very friendly. My generator was fixed right away and the exterior garage door lights we had installed look fantastic! I couldn't be more happier with my experience with Master Electric.