Master Mechanical, Inc.

My experience with this company has been incredibly frustrating. In short, I do not recommend them and would not use them again for installing new equipment. Details: Our house did not have a/c and our upper level was getting pretty toasty during the summer. After getting six quotes, we went with Master Mechanical. Our furnace covering the upstairs was over 30 years old so we decided to replace that at the same time. MM recommended a heat pump and furnace combo to address all our heating/cooling needs. Since install, we've needed MM to come out multiple times for various different issues that all amount to them cutting corners and doing a very sloppy install job. Ironically, when getting quotes, two of the more expensive companies warned us that a lot of contractors are cheaper, but cut c

AVOID! The first time we used these guys they put in the wrong belt and left a bunch of exposed and grounded wires around the unit. Then they showed up two more times to “diagnose” their mistake. Which they tried to charge us for both visits where nothing got fixed and they created the problem. The final straw was when I got a second quote and it turns out they were never even replacing the filters or doing any of the upkeep. Super shady. Would never recommend them for anything.

Master Mechanical provides excellent service. Michael addressed our concern promptly. We are so pleased, thank you so much.

It became clear that I needed to replace my 30+ y.o. furnace ASAP so I asked my neighbor, who recently replaced their unit, who they used. She recommended Master Mechanical and gave me contact info for Justin who was super prompt in every reply. We agreed upon a day for him to come look at my existing unit and work up a quote, which was cheaper than a competitor I had already spoken with, and was able to arrange the install the following week. He even texted me the day of the appointment to let me know the installers would be heading my way soon, then met them at my home to make sure they were set up properly to do the job. I didn't get the names of the two installers, but they were quick and efficient in their work, and offered to stay and help me set up the new smart thermostat (which I

The tech Connor was very polite and professional. HOWEVER! How are you as a company going to have someone on call that doesn't have the necessary tools and items to handle emergency calls? My one unit appears to possibly have a leak but the tech was in his personal vehicle and didn't have refrigerant. So now i have to contact another company and hope that they are able to fix my AC. In the meantime I have to hope my wife and kids are going to be comfortable while I'm at work.