Matisoff Plumbing & Heating Co

We have a small repair job recently, just like the one we had a few years ago. Our previous handyman in the building fixed it within an hour. So we were naive this time, when the building recommended this company, we didn't bother to shop around. However, we are very disappointed and wish there is a zero star option. They literally spent the whole day in our apartment. We have camera set up in the room, so we can see what they actually do, which is basically nothing! After a couple hours we went to ask and they kept saying "working on it". The job is charged by hour, when it's close to the end of the day, it was finally "completed". We will never use this company again.

I referred my client to Matison to clean up a disastrous mess another plumber & contractor had started. Normally a plumber won't touch another's half started work because it's a hornet's nest for liability, but they saw what a desperate state it was, got their expeditors involved to sort the DOB permit mess, coordinate with her building management, architect & new contractor. They worked hand in hand with her new architect to manage the project & successfully helped my client finally move into her apartment after a year+ of couch surfing.

We were selling a property with entirely new plumbing and heating. Heating was both hot water radiators and forced air. Called in Matison after a previous plumber could not diagnose the problem. We had low hot water pressure throughout the home and the radiators weren’t working. Their hourly rate was higher but you get what you pay for. If we had used these guys from the start, we would have saved money overall. Instead we wasted money on a plumber who was less expensive but did not have the skills and experience needed for the job. They quickly diagnosed the problem, purchased replacement parts and fixed both issues. I would use this outfit for any complex issue. For very simple things, a less expensive independent plumber might be fine.

I was recommended Matison by our building management a few years ago, and I could not be happier with them. They have always been the absolute best plumbers I have ever dealt with. They are incredibly professional, they do a GREAT job. They are very responsive (especially during an emergency), etc. I will never use another plumber service as long as Matison is around. I could not recommend them any higher. The best of the best!!!

Rob and his crew are the absolute best. Can't imagine anyone who could do the job better. And what an enormous job it was!