Maximum Cooling Inc

A+ service all around for Maximum Cooling. I live in a penthouse in Manhattan and recently had trouble with my HVAC unit. Maximum Cooling was recommended to me by my building management, and now I know why. The General Manager and customer service team were extremely helpful in setting up my service call in a timely manner. The technician was knowledgeable and thorough in his diagnosis of my problem. Maximum Cooling completed the repairs and left my apartment spotless (they even put on shoe covers to protect my floors). I purchased a service agreement with them and they will be the only company I use going forward for my maintenance and repairs. I highly recommend Maximum Cooling to anyone who wants an honest and fair company!!

Maximum Cooling is a top notch awesome company! The technician who repaired my climate Master HVAC system was knowledgeable and efficient. He was able to diagnose the issue and was so helpful. The office staff were courteous, patient and very professional. Great customer service! Honest and fair...I highly recommend this company!

I highly recommend Maximum Cooling. We found them to be courteous, knowledgeable and pleasant. The technician that worked on our unit and the office staff were very professional. We called them based on a recommendation of a friend. We needed a repair of our Climate Master HVAC system and Maximum Cooling was there on time and the work was completed efficiently. We happily give Maximum Cooling a 5 star rating.

STAY AWAY. While the technicians and customer service are always friendly, unfortunately, the actual service doesn't make using this company an option for you. Maximum Cooling has been servicing my building in Manhattan for the past 5 years and somehow, more often that not, they seem to leave our HVAC units in unsatisfactory condition. The only reason why we continue to use them is because they have a service contract with the building. My last experience with them is what has led me to write this review, which is the first I have EVER written for a company. About 2 years ago, my bedroom unit wasn't functioning. Maximum Cooling made a service call and replaced "The Reversing Valve, The High Pressure Switch, and the Low Pressure Switch," and charged me $1549.18. That same night, the unit

Called for the LTC nursing facility I work for. They put me on a 4-6 week lead time to just show up to diagnose the issue. They told me, that the wait time was because I wasn't a contracted customer. Funny thing is that, I need a service contract and was interested in a proposal from them for the roughly 100k/year contract! News flash to Maximum cooling!! You get new customers by preforming superior work, having excellent response times and excellent customer service! Well, 4-6 weeks rolled around and they couldn't return my calls or answer my emails. Specifically, I was trying to communicate with Suzana. All I wanted was to know when they were coming and that they were still interested in doing the work because of the lack of communication! If you're looking for a responsive, reliable