McCarroll Heating & Air

This company replaced my unit, we decided to upsize the unit so they had to replace all the duct and make the registers larger. 3 years later the unit still works fine but ALL the duct is so shoddy its falling to pieces. They had no idea what they were doing, not a single screw holding taps on or at connections its ALL taped and poorly at that. They have runs of flex over 12ft in easy to reach areas. They didn't insulate Anything well and reused the existing plenum boxes that come installed in double wides instead of removing them like they should have and didn't bother to insulate them. I am having to demo and redo Everything coming off the unit myself because I'm sick and tired of hunting down air leaks making it colder in my crawlspace than inside and where its sweating and dripping. DO

We noticed at about 5pm on Thursday 12/22/22, as the ice storm was on its way, that our heating system was not working. McCarroll was the first to answer my call and were able to send a service tech out that evening. Tech was able to get me running that evening and needed repairs were promptly made the next week. (Follow up communication was made over the holiday weekend to make sure my unit was continuing to function.)

Have used them several times to service my hvac. Always professional and on time. Had them come out for an issue with my compressor and while they were here they looked through my furnace and made sure everything looked good. They will always be my be my first call.

This company won’t get back to you so don’t bother. My original inquiry, they were very responsive and the owner came out to see what I needed done. He told me to call as soon as we were ready for the work to be done (I was in the middle of a major renovation) so I did that. I called back two or three times and I was told the note to get back in touch with me was still sitting on his desk. Still haven’t heard back. I totally understand being busy and maybe not being able to get to my job but a phone call to say that would be the courteous thing to do.

I have called this company 5 times to have them come out to fix my AC unit. They were the company that installed it and it is still under warranty. Every time I call the receptionist tells me they're going to send someone and they never do. This is one of the worst businesses I have ever dealt with. Not to mention their LLC is dissolved on the Tennessee Secretary of State website. I would doubt they're even bonded and insured. DO NOT USE THEM.