Merchants Moving & Storage, Inc.

This was going to be a long review but no one reads those anyways so lets keep this short and sweet. +2 stars for a job well done physically (lots of stuff, no damage, hard workers) and mostly on time. -2 stars for bid/invoice bait and switch games and -1 star for billing integrity/logistics/IC attitude. Ultimately we felt they adjusted the invoice from the bid to obtain there non binding quote amount they wanted. We prepped and helped immensely to facilitate the project and reduce man hours and low and behold the price was nearly the same. We prepped and operated on the pretense of the non binding bid and then the bill came and it billed much different then the original bid. Undisclosed truck fees and phantom workers not on the job. Had we known we would have set up differently. Th

Horrible customer service experience. I called and was scheduled for an in-person quote for a Monday which was then subsequently cancelled and rescheduled for Tuesday the next day at 930am. I then got a phone call from Justin the person that would be doing the quote stating he was on his way a little early and should be at my house by 9am. I shortly after was contacted by Justin stating that he actually had to go back to the other house that was before my quote time to do their quote because they just got home but he said he should still be at our house around 9:30-945am, I said ok see you then. I then get a text message from Justin stating sorry, due to me being back from vacation I am running behind and things got hectic, I will try and reschedule you for a later time this week or so. T

Merchant's Moving (Atlas Van Lines) and our crew, Nick, Will, Jason, Joey and Shay did our packing and moving! They were outstanding! They were cordial, helpful, and they went above and beyond what we expected in getting us moved out of our home. We really appreciated all the hard work the team did but also the professionalism and friendly/helpful attitudes they demonstrated all day! Thank you to the crew and to Merchant's for great service!

Ron Grove (owner, now retired), at Merchants facilitated a few moves for me over the past couple decades (local and inter-state), and all were amazing experiences. He was also understanding on a couple of occasions when I did not go with them. I have also referred many people to them, including friends that are like extended family to me, who Merchants has moved before. We recently reached out to get a quote to move them to their final home for retirement. I let Justin know that the wife is “forgetful”, easily confused, and I was doing this legwork to make it less stressful for her. First, he called me five minutes after our appointment time to let me know he was running an hour late. I had cut my work day short to meet him, but had to wait. As for the quote, my friends ultimately decid

Worst moving company I have ever seen! Coming from a military background with 4 PCS moves under our belts, that says a lot. We were informed by their supervisor Justin that his crews would unpack and reassemble everything they packed and disassembled. We were promised that when we moved back into our home, everything would be placed back where it was before our reno. After our reno was complete, their crew moved our boxes from our garage to the inside of our house, put up one tv and did a half-assed assembly job of 2 beds because they couldn't find the parts needed because they packed them. 😒 Then they took off leaving all the packed boxes all over our home. They didn't unpack a single box for us as promised. The other TVs weren't put up, and zero blinds or curtains went up and no mirro