Merlins AC and Plumbing "Showroom"

I have tried to reach Merlin's and have had no luck. We have had problems with the hvac since we purchased it. The unit is only 2 yrs old and we purchased additional services including insulation, duct cleaning and an extra updraft. The expense was costly. I am dissapointed because initially they seemed dependable and professional. I did my due diligence and chose Merlins after much investigation. Now we are sitting in a hot house trying to get someone from Merlins to help us.

Do not use these guys. Have a contract with them and can't even get a call back. Every # i have is A.I. Had some duct work repair work done and didn't do the job right. My master bedroom is still hottest room in the house and I wasted $4000 dollars. Not to mention they 3rd partied this work out. They came and work out out of chevy cruz car. No materials. Just disappointed. They use to be really good. 👎

Buyer beware! I had a unit installed 4 years ago. I started having problems a few weeks ago. Reaching someone to check my system required divine intervention. That was the first red flag. Mail boxes were full. It was AI generated. I got a link to text/email management which I did several times. I finally got a response. They are outsourcing technicians. I got a tech from an a/C school (Bill). He said the compressor needed to be replaced as it was overamped, and I needed Freon. He quoted me $3500. He said it probably didn't have much longer to go abd tried to s3ll me 17k York Unit. He offered to buy my current unit for 3k (which I still owe 7k on. I had no ac Sunday night. I decided to get a secong opinion. I called AZ Perfect Comfort Monday am. They had a technician out 2 hrs later. He dia

I was a Merlins/Einstein's A/C and Repair customer for many years. I had even purchased a 10 year maintenance plan from them because I was impressed with their performance and reliability. However now it's time to look for a new company to service my A/C units. Dealing with them has been a painful experience over the course of the last 2 years. I have experienced countless issues with them, from not having the proper ladders to get on the roof (even after it was documented on the account file to bring a tall ladder), managers not returning calls and compounded by several no call/no shows from the Technicians. The schedulers are very nice, however there appears to be a big communication issue on the repair and service side. Everyone's time is valuable, and it does not appear that Merlin's v

Service people were great to work with no problem with them. However I've tried several times to talk to someone about my bill and know one calls me back. Just a warning check your price for replacement parts I feel they really over charge