MGR Appliance Repair

FINALLY appliance guys who are super skilled at what they do. I didn't catch the guys names who repaired my washer, but the Armenian pair were fantastically professional and friendly. They got the job done. LG on the other hand needs better quality controls, my washer leaked despite being brand new.

Hrant came to help us resolve an issue with our LG WashTower dryer, which was running hot. He quickly assessed and replaced the part required with ease - not an easy task for our closet installed unit. He was polite and clean, and communication with the company via text was a breeze.

This company RUINED my family’s fridge!!! After calling Frigidaire to repair my refrigerator control panel I was placed in contact with MGR who despite making an appointment was unable to reach me for 10 DAYS. After a 10 minute visit and realization that parts must be ordered, I waited another 16 DAYS for a return visit. This time the technician brought two parts completely UNRELATED to that control panel, saw the issue was not fixed, and left my house without saying goodbye or giving me a timeline for a return. The next day I woke up to find that my fridge and freezer had COMPLETELY stopped working. The ice in my machine had melted, dripped out of the chute, and was pooled on the floor. My frozen food melted and the food in my fridge was completely warm. I had to throw everything out, tot

Immediately after informing LG my refrigerator was not cooling, I was contacted by text and offered next-day service. We set up an appointment that was convenient for both the technician and my schedule. When he arrived promptly on the set date, a trainee was accompanying him and I found both of them to be polite, competent and thorough. They found the compressor to be the problem, quite speedily swapped it out with a new one and left my refrigerator in good working order and back in place. The entire experience was top-notch. Everyone I dealt with in this experience performed their duties perfectly in my estimation. I am very pleased. Thank you, LG!

Our LG refrigerator compressor failed after four years. (there was a class action related to this issue, the window for claim has now closed). The technician was very skillful and helpful in replacing the compressor, although the job required extra work due to the built-in nature of the refrigerator.