Midwest Bath

We had our old tub removed, then Midwest added a walk in shower. Kelly Bird explained the jacuzzi products and the process. Kelly was very professional and friendly. She is also very knowledgeable about competitors. Our new shower was installed on October 27,2025. The installers Charles and Charlie (a father and son team), did an excellent job. They had to spend extra time downstairs, in order to fix the drain pipes downstairs. You can tell that Charles is a perfectionist, because he won’t leave until the job is done right.

Kas and Dan did a great job installing our new shower. They did a conscientious job and were very respectful about keeping the doors shut so our cats and dogs wouldn’t escape. They were quiet and professional. The shower is beautiful!

Initial contact with Jacuzzi was excellent. Mark our designer arrived on time despite the snowy day. The process was fully explained with everything transparent. The measurements and CAD rendition allowed us to see how our walk-in would look when completed. Mark answered all our questions with a great sense of humor. Fun process.

The salesman said their was mold behind my old tub and I asked the installers and they said their wasn't any mold. The salesman said to call him with any problems and he answered back once so was dealing with the warranty department from Illinois and would call was always in meetings or didn't answer calls and went to voice mail Aaron said her supervisor would call back probably in the afternoon which was Friday today is Wednesday no call. I called Aaron Monday left message called Tuesday left message and still no return calls . Couple weeks previously talked to Maggie and she said would check on problems and call back Monday no call then when I talked to her afterwards she said she didn't remember saying that. The problems with the shower the hand attachment to shower the holder that

Charles and Charle, yes father son duo, were outstanding! They were like a well oiled machine doing the install. They were neat, organized, and careful in ensuring everything was cleaned up. As far as Jaquzzi Bath, time will tell but we are loving it so far!