Modern Home Floor Covering

Spoke with Chris who was pleasant, but never called me back as promised. Spoke with Frank who was arrogant and rather fresh, he said he would investigate the floor of interest for me and call me back. I did all the investigating, called him with all the info and supplier contact #. The supplier called me to tell me he had called Frank and given him all the info and sent out a sample to him. Just called Frank again to inquire where things stand, as communication from them has been nill. Supplier initially referred me elsewhere, closer, and I insisted on dealing with Modern Flooring to give them my business. After speaking with Frank today and explaining my concerns of my job possibly being too far for them to be bothered, which would have been fine if it were the case, he proceeded to rudel

RUDE service! Unbelievable phone interaction after they failed to show up for a scheduled appointment with an existing customer. Unacceptable shouting, nasty tone & then a hang up - there are so many options - we immediately took our $10K business to another professional establishment - Stay away!!!

Great selection...horrible service. Twice they cut different rugs wrong. I gave them another chance but at my expense. The latest case it took numerous calls to get someone to fix a rug they cut wrong size. Horrible service, no returned calls on multiple occasions. Sales people refused to share names on calls. Used to get good stuff there. I've heard multiple bad reports in recent years. I'll never go back.

Great selection and service.. couldn’t be happier with the product , install and follow up. Exactly as promised. Thanks

They talked us into “the best floor tile” and installed the sub flooring which we had to call them back for the sloppy finish at door frames. It wore poorly in a relatively short time and they refused to even come look at it. Two different customer service reps gave us the runaround for months on end. I wouldn’t recommend this outfit to an enemy!