Moffett Plumbing & Air

Overpriced and poor customer service. DO NOT SIGNUP FOR MEMBERSHIP. Had a good first visit/repair with Brian Rowles who fixed our water heater last Dec. I made the mistake of not shopping around since I heard about Moffett via Placentia Buzz. But everything went downhill from there. Of course they found other issues to fix that was over $1000 during the first visit and I declined. (I discovered their prices are at least double what other plumbers charge and I know they keep justifying the extra cost on the customer for their overhead.) Was convinced to sign up for the membership for at least the annual maintenance checks. First heater maintenance appt scheduled in May. First technician was nice but not very experienced so he called another older tech (Steve) to come take a look. Steve show

We had an excellent experience with this plumbing company from start to finish. Brian was our plumber and he was professional, knowledgeable, and incredibly thorough. He explained everything clearly, worked efficiently, and left the area spotless when he was done. Highly recommend, especially if you get Brian!

We have been members of Moffett Plumbing’s “Family Club” for years and have spent thousands of dollars on various services over the years. Until recently, we trusted them completely. During our most recent annual check, the initial technician did not identify any significant issues. Shortly after, however, a manager was sent to our home and the tone of the visit changed dramatically. We were suddenly presented with “urgent” and costly repairs that supposedly needed immediate attention. What made this especially concerning was that the items they recommended replacing were things Moffett Plumbing had previously installed or replaced themselves. It felt less like an honest maintenance check and more like an aggressive upsell attempt using fear-based messaging. As long time customers, th

Vince and Landon did a sewer smoke test at my house. They were great! Will be using Moffett for our future plumbing needs based on our great experience with them.

Jordan came out and assessed our non-existent leak. He was thorough and walked me off the cliff of making holes in my walls. He saved me money, as I was fully convinced I had a leak somewhere in my ducting. He was kind, professional, and left my home clean and just the way he found it. His thermal gun proved that our system was working as designed. He gave recommendations based on our future need, which I will definitely consider. Highly recommend!! Thank you, Jordan!!