Monadnock Flooring

Had them install a floor for me a couple years ago. Did a decent job. No complaints. Started having trouble with the subfloor and just wanted them to come take a look at it and see what they advise. I can't even get them to return a call. The owner, Matt says his son is now doing the flooring. Matt and Karen now seem to focus on the "general store" that they run. Do they even do flooring any more? Called a couple months ago and was told that the person we need to speak with was on vacation but would call us as soon as they got back. I figured a couple months was a long enough wait. Called again this week a couple times. Same story. No call back. Apparently they don't need the business. We will go elsewhere.

The name is not Monadnock flooring....it is "Christmas tree shop" and i stopped to get a ice cream at the new restaurant there....it was good....the shop inside is wonderful to shop at.

Used to be superior customer service - now tanked! Have to chase them down to get any information about ordered products, constant broken promises to return calls, is this even run by the same owners?

Pre paid for materials 5-6 weeks before scheduled install date. Install day crew shows with 2/3 of required material. Monadock flooring left job incomplete and leaving our laundry room unusable for 8 days while waiting for rest of flooring to show that they had to order. Definitely seems someone has too much on their plate. The job was finally completed and does look good. Just tired of contractors not keeping their word. Apparently this is par for the course with Monadnock Flooring now. Will not be using them again.

Wonderful company to work with. Excellent staff and high quality work. Our new floors are gorgeous! It's obvious they care about what they're doing. Highly recommend Monadnock Flooring.