Monroe Comfort Air Inc.

Strongly recommend Charlie! As a result of my neighbors recommendation, I called Charlie, owner of Monroe Comfort Air, and left a VM explaining one of my A/C units wasn't working. Within an hour Charlie returned my call, ran through some diagnostic questions which resulted in determining the root cause, the dual capacitor was broken. He came the next morning and installed the new capacitor, and while here determined my other unit was low on refrigerant so topped it off, thus avoiding another future problem, all during a heat wave where he was already overloaded with other customer calls. Charlie is one of a kind: honest, transparent, responsive, and explains, in simple terms, what's wrong and doesn't recommend things that aren't necessary so his pricing is reasonable and fair.

Monroe Comfort Air was recommended through Angi. Our second floor central a/c went down in mid-day summer heat. Within an hour of reaching out Charlie (owner) called us-he asked some questions, gave a recommendation of things to check that might have shut the system down that we could possibly reset without a service call. When this didn’t resolve the issue he was at our house first thing in the morning. He explained everything he was doing and he educated us about many things on the system including simple maintainance to avoid issues. He found the issue, went for parts, but only 3 of 5 were available locally 2 others would have taken at least 4 days to ship. Many companies would say sorry-when the parts come in next week we’ll come back to do the repairs. Charlie instead drove to Palmer

High recommend Monroe if you need help with your HVAC. We have a natural gas furnace that stopped working on us in January. Charlie did his best to diagnose the problem over the phone for free. That didn't work, but he came out immediately and fixed the issue for no charge above the service fee. While he was there he did a complimentary check of the system and said all was in working order. Other companies find something wrong and recommend a $5k repair that may not be necessary. Charlie was timely, professional, and honest, and I will call him again.

Charlie Atchue from Comfort Air is professional, responsive, punctual, quick and reasonably priced. He has attention to detail and cleans up post work performed. He installed a new combi unit at my house a while back that works like a gem and he recently showed me how to self-maintain the unit on annual basis to avoid unnecessary maintenance costs in the future. It is an easy DIY task. Charlie is A1.

Charley Atchue of Comfort Air is the best, most responsive & reliable HVAC guy I have ever used & I have used many over the years. My wife & I trust him implicitly, as he has bailed us out on multiple occasions by going WAY above & beyond to solve urgent problems we were having, most recently showing up at our house at 7am on a Saturday during a very busy time of year. He is resourceful & extremely knowledgeable & always finds the lowest cost option, when possible. He is a pleasure to do business with and I wish I had found him many more years earlier!