Moving Depot USA

If I could give this company negative stars I would. We paid good money for them to specifically crate certain large, valuable and fragile items and they did not. When we received our stuff, the boxes were mangled with things literally falling out of them, many of our fragile items including an antique lamp, a book shelf and out 65" TV were broken and things were missing (a large mirror that went with an antique vanity that was on the originally list was not on the list when things arrived). We filed a claim and in the middle of it they emailed us saying "We regret to inform you that we will no longer be handling/processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated." So they are not taking responsibility at all. After

RUN AWAY FROM THESE CROOKS! DO NOT MAKE THE SAME MISTAKE I AND SO MANY OTHERS MADE!! ALL OF THE "GREAT" REVIEWS ARE FAKE! Where to even begin.. This company deserves negative stars. We moved from Chicago to Phoenix. We called Alliance and they gave us a great price, they even beat all other prices we had gotten. The day of the move the movers almost doubled what was quoted. This is when we learned that Alliance wasn't moving us, Moving Depot USA was. We had to leave a lot behind because of the price increase and still ended up paying almost double of what we were quoted. At the time that we called them for pricing, it was stated to us that it would be 7 - 14 days before our belongings would arrive. They picked up our stuff on August 26, 2020. We arrived in Phoenix on September 1st. When we

Worst possible experience of my life. Almost all of my items were damaged. No one was helpful when I stated my delivery and elevator timeframe on every phone interaction. My items were held for 7 days, and company would not tell me where. My dresser and nightstand had been searched through. I had meds in my nightstand and when that was delivered, the bottle was under the drawer, clearly the nightstand had been flipped around. The manager was insanely rude. The company was to deliver my things within 24 hours of finding out I had left meds in my nightstand, and she flat out said that the dispatching company didn't notify them "because guess what, they don't care." They had young kids deliver my things and they didn't give me paperwork or go through the delivery inventory, so the company ref

I hate the fact I have to go back and turn my 5-star reviews into a 1-star but that’s a shame on me because I reviewed before they delivers our items. Moving Depot was brokers out to us through All Coast Moving Co. we had a very small move of a 2BR apartment and had all of our stuff relocated to a storage unit in Cleveland from Chicago. Recently my wife and I went to the storage unit for the first time to check on our stuff since we are out of state and to our surprise we noticed boxes labeled as fragile were stacked with bins on top and completely crushed. All of our boxes were properly boxed and taped ahead of moving and now I’d say the boxes probably can’t even be picked up without breaking. We also have a broken bed frame and door counsel. I also had my sofa wrapped to protect it and i

DO NOT USE this company. The list of complaints could go on and on but the most frustrating part was the “employees” that Moving Depot uses - and I use the word employees loosely as I learned they post adds on Craigslist/task rabbit and other sites to find the people to do the pick ups and deliveries. This means anyone, even with someone with no experience or reason to care, could be responsible handling your items. Which is why I ended up with only ONE man delivering all of my belongings and multiple broken pieces. The gentleman who did the delivery was great, but there is no management or true care for your move with this company and the result of that is clear. Beware and if you can, go with a different company.