MPG Manhattan Parking (Worthy Parking LLC)

Alright, I’ve been debating writing this for 3 weeks now, but being that I was a customer for 2 years, and in comparison to the new garage I found, it needs to be said. Absolutely terrible company. The guy who works most mornings is incredibly rude, acts like they’re doing you a favor when you ask for your car, when paying $550 for monthly parking. 1) they don’t like using text to ask for your car, so you have to call numerous times until someone picks up 2) they mandate a 2 hour notice to get your car or a day’s notice if you need it before 10 AM! 3) the guy that works morning will legit question you if you called late the day before or will give you a lecture on just about anything. After a friend recommended a garage that was half a block away for 25% cheaper, I decided to try it (al

I used SpotHero to get a parking spot. It automatically updated my time to 12 hours which wasn’t unnecessary. When I got there, worker kept asking me what time I would be back. How would I know?!?! I came to visit city for city tour. So I told them maybe 6 or 7? He wrote it down 8 and when I got back at 5 pm, worker told me I told them I would come back at 8 so my car is all the way back. It would take him two hours to get my car. So I literally have to tell them the exact time to get back?!? What an awesome customer service they have. If they can’t accommodate many cars, they shouldn’t take that many cars

Arrived on time to pick up my car from a 24-hour parking spot and waited in line to pay. While in line, the 25th hour started and I was charged another $20. I explained to the attendant Andre that I’d physically been here within the time limit and had no control over how long the line would be, that he could review the security footage to see that I arrived on time. All he would do was point at the number to call for complaints and as a result I paid another $20 for three minutes of parking even though the camera footage will show I was there on time. There are better garages elsewhere in this neighborhood that won’t price gouge like that. Don’t give these ridiculous losers your business.

When I parked at this garage I specifically showed the attendant a coupon that I had printed. I am not familiar with the area/city and was not sure if I was in the correct garage. I pointed to the address and asked him if I was in the correct garage. He assured me that I was good. There is no address number posted anywhere. When I went to retrieve my car, I was then told I was not at the correct garage and therefore could not use my coupon. The attendant was rude and condescending. He tried to contact a supervisor to explain the situation and we waited for him to call several times and he was not able to reach anyone. Truly disappointing experience and I feel looking back on it the original attendant duped me and made me feel very confident that I was in the correct place, that

On July 17, I’ve experienced horrendous customer service by attendant A. Contreras. I watched him move 4 cars none of which were in front of my car and take 2 new ones that have arrived and when I got there I was the only one. I paid at 4:11pm and I waited for my car until almost 4:40pm. This is unacceptable and he proceeds to chastise me and argue with me about next time if I want him to move quicker I should’ve called ahead. Yea I will call ahead for my car when you guys make it a policy & print it on the receipt. Why should I call ahead? Instead of just giving me my car that I paid for already. The service wasn’t FREE! This is UNBELIEVABLE and UNACCEPTABLE treatment. If I have an emergency that I have to attend to the last thing I’m thinking about is calling the garage. This is not the