Mr. Appliance of Fort Worth

Absolutely thrilled with the service I received from Abiel at Mr. Appliance! From the moment he arrived, his professionalism and knowledge were evident. He took the time to thoroughly explain the entire process and walked me through everything I needed to be aware of regarding my appliance issues. Abiel was not only polite but also patient, ensuring all my questions were answered. His expertise gave me confidence in the service being provided. It's rare to find someone who genuinely cares about helping their customers, and I felt very well taken care of. I highly recommend Abiel and Mr. Appliance to anyone in need of appliance repair – they truly provide top-notch service! Five stars all the way! ⭐⭐⭐⭐⭐

Refrigerator went out on Thanksgiving day. Called for service on an LG refrigerator, the Saturday after Thanksgiving. They had a wait so I checked with other places first and was even told to call LG directly who then referred me back to Mr. Appliance. December 2nd the tech came out and diagnosed our fridge. December 3rd I had to pay in advance to get them to order the part and schedule us for service. December 8th I inquired as to if we would be scheduled soon. It took them 5 days to get the part. Then we had to wait to be scheduled until a certian tech could come. Their technician came out on a Friday morning, December 12th to install and fix. He "fixed" it and left. Before they closed, same day, I called and let them know it was not fixed. Making noises and that the water that worked b

Abel was on time, very knowledgeable and answered all questions. He was very helpful explaining what was wrong with my oven. I would highly recommend! Diagnostic visit seemed a little high but for good service it’s worth it. We will decide whether to go ahead with the repair or replacement.

David wasson time for both visits. He troubleshot my refrigerator very quickly and was able to find the problem. He came back a week later, again on time and was extremely professional. I was in a meeting for Work, he came in and was able to have me finish the process and sign the paperwork while not interrupting my meeting. I will definitely be calling Mr appliance again. Thanks so much and have a merry Christmas.

At this point very dissapointed. I never post reviews, but i feel that people should know this company has limitations. They are kind and opetators try to be helpful, but they have limitations if the technician that diagnosed the problem is not available, then you have to wait until this person becomes available to do the repair. I don't thin that is practical for anybody. They were very fast bringingvthe part that was needed, but, still waiting for that technician! I was supposed to he scheduled first thin in the morning, still waiting. Manager not available either. And if you are oaying half front, i expect a better customer service. So people be aware that you have to pay half in front!