Mr. Appliance of Richmond

I normally don’t leave reviews, but this experience with this company was frustrating. I originally called because our washer needed a repair estimate. We already knew what the issue was and had the part removed, so we just needed someone to come out and provide a quote for the repair. I was told an estimate couldn’t be given over the phone (even after explaining the issue and that the part was already disassembled from the machine), so we scheduled a technician to come out. When the technician arrived, he didn’t touch the washer or perform any type of inspection, which was fine since we were looking for a quote. He simply just provided a repair estimate of around $600ish for what would have been about a 30-minute to 1-hour replacement. That price felt quite high for the repair, and we ult

Mr. Appliance have been here a few times. I finally got my dryer up n running! They are very professional, kind, understanding and always call to see if I’m satisfied. YES I had 2?issues… VENT n then a part as it wasn’t heating up. But, it’s done!’ Thank you. And the technicians are super nice.

My review for Mr. Appliance concerns their way of giving estimates for $139. I have a 9 year old Bosch dishwasher that is giving me an E02 error code. On the Bosch website I already have an idea of the problem, what I wanted to know in calling for service, since I have this error code, what is a ballpark figure of the cost to repair. The DW cost me $586 9 years ago, is this an expensive repair ? Mr. Appliance will not tell you that. You call and you get a woman who tells you it is $139 to have a tech come out and give you an estimate. I explained I have an error code, but that means nothing to them, they want that $139. I called someone else and the actual owner called me back. He knew my model, how much it had cost me, and explained the parts and price situation with an E02 error code, in

Jerod arrived within a day of me requesting service. He quickly found a washing machine leak, fixed it with no issues, and got our machine back up and running in less than 30 minutes. I appreciated his expertise and friendly demeanor. Will definitely book again when required!

Absolute Nightmare - DO NOT USE THIS COMPANY If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That’s when the ‘service’ stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When—and if—someone finally picks up, they are rude, dismissive, and constantly refer to a ‘manager’ (who is NEV