Mr. Plumber by Metzler & Hallam

I cannot begin to express our gratitude for Jeff Lacy. He provided emergency plumbing services this week. It is apparent that he is passionate about what he does. He handled our entire call with care, compassion and expertise. He explained everything we needed to know in ways we could easily understand. He was friendly, personable and overall just provided quality customer service. It truly felt like we have known him for years and he was taking our plumbing emergency personally. Jeff, thank you for adding comfort to a high stress situation. We will forever be grateful for how you helped us navigate the steps we needed to take and for getting us back up and running!

I had a spin down filter put on my water softener and an RO system installed. Jimmy and Chris were efficient and quick in doing the work. They were protective of my floors and all the areas were cleaned up afterwards. Chris explained how the RO system worked and how quickly I would get the good tasting water that I purchased this for. I am very happy with the RO system thus far. I did have to call the office to find out if the workers were coming as I had not heard from them within the time window. The office was quick to respond and find out what was happening. There evidently were unexpected issues with the prior job. I have no problem with that- I just want to be kept informed. This was the only reason I gave Mr Plumber a 4 and not a 5.

Drew came to our house to review a plumbing issue. He was incredibly respectful of our house, gave clear direction about what was wrong and why we were having the plumbing issue. He was also great at providing recommendations on how to solve it so the problem wouldn’t persist in the future. I always appreciate the help that is sent out way from Mr. Plumber.

We had a draining issue with our drain by the HVAC/Hot Water system in the garage. Tried a couple things prior to contacting Williams Comfort Air/ Mr. plumber. Obviously didn’t work. After contacting Williams, I received an email and text confirming appointment. Before arriving, Diego called to let me know he was 30-minutes out. When he arrived, he was very professional and friendly. I showed him the issue, and he began working. After about an hour, the issue was mostly fixed. Diego kept me informed of what he was doing and his step-by-step process to help resolve the issue. He even took and sent pictures with the invoice! This is the second time we’ve contacted Williams for an issue with the house. We will continue contacting them going forward as they have been great to work with and r

During the last cold snap at the end of January, the beginning of February, we experienced a catastrophic failure with our gas furnace and for a week we went without heat during this time we had some pipes freeze up and burst under the house. The technician from Mr. Plumber was a blessing in disguise. He came out to the house, went down in the crawlspace and looked the situation over. He discussed in detail options for fixing the problem and within two hours, our water was back on. I think the technician‘s name was Drew. It was very knowledgeable and courteous, and I appreciate everything he was able to do for us.