Mr. Rooter Plumbing of Cleveland

First I was told my window was noon to 4 pm. I got a call at around 10:15 that the tech would be at my house at 11AM, making me hurry to get home in time. Tech reviewed kitchen sink, tub, and recommended a valve replacement for the kitchen shut off and provided the quote. Tech started in the tub. I heard him talking to himself. After a little while, he got his stuck snake out of the drain. He then started on the kitchen sink. After a while, a second tech showed up to help him with the sink. They worked together and got the sink working well. The second tech must have left. First tech showed me the stacks for the toilet and tub, and explained why he recommended replacement and said he would send a quote. He told me about his stuck snake, he wasn’t going to charge me for snaking it, but it w

I called Mr. Rooter on 12/28/25 and advised them that I needed a technician to come out same day. I had to shut the water off to my house to change a Moen shower faucet cartridge. The cartridge was stuck and would not come out. Mr. Rooter showed up around 6 pm. He spent no more than an hour. He said the cartridge was fixed and asked me to turn the water on only to tell me to immediately turn off the water. He said he installed the cartridge upside down. He later said he corrected the problem. I asked him is any water dripping from the spout. He said no. He turned the water on quick and turned it off. The water some water coming out of the spout, but I assumed that was from the technician just turning off the water. He immediately left. I went upstairs into the bathroom and wat

Mr. Rooter was able to schedule a technician very quickly to assist with clogged plumbing with our kitchen sink. They both snaked the line and did a high pressure flush which doubled the price I was paying. It was great service and they were able to fix my problem quickly, I just thought the price was a bit high. But maybe that is common when you need someone there quickly. Overall I would recommend them for a job where you need something fixed quickly. Very professional and courteous.

My experience with Mr. Rooter was a pleasant one. They came out fast and gave me a quote. Very professional! I appreciate how they made me feel like a priority.

Matt Omilion did an incredible job replacing our water heater. Despite their estimate service being down for over an hour, he stayed late and ensured the job was done properly. He was very knowledgeable and happy to answer any questions that I had. He brought several items up to code - such as adding a shut off valve to the pipe feeding the heater. He thoroughly checked for leaks and provided us with a high level of confidence in reliability and safety. We would definitely hire Mr. Rooter (and Matt) for plumbing related issues again in the future. Thank you!