Mr. Rooter Plumbing of Greater Syracuse

I highly recommend this service! The technician, John Wayne, was amazing. He provided a very clear picture of the problem by using photos and videos to explain everything, which I really appreciated. It’s rare to find someone who takes the time to ensure the customer fully understands the situation. Professional, transparent, and great service overall."

The tech was excellent. Very professional and treated me with respect. He deserves 10 stars. I had called Homeserve and reported that my water tank had burst the night before. They contacted Mr. Rooter who responded the next morning. I have a policy with Homeserve, however they stated it only covers repairs, not replacement. I had limited options and Paid over $2800.00. This covered a new heater, pressure expansion tank and dispatch fee, along with the replacement of a shutoff valve that I requested. As a senior citizen and a veteran, I thought the total price was outrageous.

I had a great experience today with technician Richard Johnson. He helped with our kitchen sink and was extremely thorough and informative on next steps to help us avoid any further clogs/issues. He provided us an estimate for future work if we decide to go that route and product recommendations. Customer service was great. 10/10 would book again and refer anyone who needs plumbing services!

Dakota was very friendly and quick. He got right to work and had our drain unclogged in no time. I am very pleased with Dakota and Lynn at the office. I wish I had an extra pair of slippers for Dakota so he wouldn't have take bags on/off his boots. Mr Rooter should buy those folks a nice pair for Christmas!

Absolutely phenomenal service! Anthony from Mr. Rooter was exceptional from start to finish. Not only was he incredibly kind and professional, but he took the time to thoroughly explain every step of what he was doing so I fully understood the process. He made a stressful situation feel easy and handled everything with such confidence and care. I couldn’t be more grateful for the service he provided. Highly recommend asking for Anthony. You’ll be in the best hands!