Murrell Inc

We recently moved to Ft Myers and found that our Whirlpool refrigerator was not working when we wanted ice or water from the door. It began leaking on the floor so we decided to call Murrell. Mary tried to diagnose our problem over the phone but finally scheduled a tech to come out and diagnose the problem. When the tech came out he could not figure out what was wrong and made several calls to the office to see if any one else had an idea. He explained to me that they may have to take the top of the inside of the fridge to access the repair. We paid $270. For the diagnosis and the service call. About a week later I received a call from Murrell that they were ordering a wiring harness and the cost of that repair would be $205.20. We waited for them to call back to schedule the repair. When

I have an outdoor refrigerator that was only cooling to 39 degrees and was frosting up. The repair tech that arrived was very courteous and professional. Upon completion of the work, he explained what he had found and accomplished... so far, so good. However, after the tech left, the fridge never cooled below 48 degrees. I called the office to let them know that whatever they did actually made things worse. I was told by the owner, Mary, that they would not be able to come back out until the following Monday (another full week). When I protested that "THEY" were the party responsible for the refrigerators worsening performance, and should move me up in the que, she just said that was the best she was willing to do. Basically, Mary is scheduling new jobs before completing current jo

I am a property manager that handles a house on captiva There has been some issues wjth ice maker. I called this company Spoke to a wonderful friendly professional woman named Mary and set up an appt. Mark the tech arrived. So knowledgeable. Informative. Takes pride in his profession and enjoyed learning from him Definitely recommend

I brought them a Thermador microwave that is 21 years old and they were able to fix it quickly. I felt like they are extremely friendly and knowledgeable. I would definitely go again.

The Oven is not much used and two years old. Its a second home and we are there just for 5 Mt a year) The door stucks I sent all the information who was needed to order the right parts. Somebody showed up and told me that he just have to backorder the needed parts. I had to pay US$ 110.00 just for showing up for less then 5 minutes! Then they called me that I have to send a check for another US$ 460.00 and It was obviously to much work to send me a e-mail with the address where I had to send the check. I am so upset that I would like to throw out the appliance and buy an other brand. Thats not the quality I have expected for such a expensiv WOLF brand.