NCI

MY roof and 4 skylights were replaced, I had 2 leaks develop, one leak near the skylight and one leak in another room, contractor came out and sealed the roof for the leak in another room. Continued to leak, called another roofing company and the flashing was installed incorrectly, paid for them to fix the issue and they also investigated the skylight leak, all 4 skylights were installed incorrectly. Contacted the company and received the runaround and no follow up.

I am updating this review as due to it, the company reached out to me and we discussed the problem. There was miss communication between the phone call with the contractor and I that caused confusion as well as a miss understanding of the issue on how a 5 year old roof had a leak. The initial assumption (on my part anyway) was that I was being brushed off as it was "out of warranty" and sent to a random roof company. Turns out the contractor is someone who works closely with the company and does repairs for them. Once the contractor came out and inspected the problem he determined that the cause of the leak was more of an unfortunate event (no ones "fault") but in the sense of customer service they were going to fix the issues without any additional charges. I appreciate the follow up

Number 1 on my book. Quality installation and materials. Concierge treatment from Alex Henning.

Very friendly staff.