Nelson Bros. Sewer & Plumbing

As a small woman who asks a lot of (maybe stupid) questions, expecting honest answers, I highly recommend Nelson Bros. They are always willing to walk me through what exactly is wrong and suggestions for fixes, and they have never once tried to upsell me on something I don't actually need (even when they stood to make 1000s off of me). We've had Rick out several times for drain scoping and cleaning and he's always straight up with me. I was ready to completely replace our sewer line, and he talked me off a $12,000 ledge. Today, Trevor came out to take care of our AC condensate drain line that was absolutely hacked together and leaking. His solution allowed us to have a quick fix to our issue that reuses perfectly fine existing copper drain line from our AC. All in, it cost $400, which I

Mitch was really great as was his assistant Brendan. The existing sewer tried to be hard to replace but both of them rose to the task and prevailed mightily. They needed to find a clean, strong, piece of pipe to latch the new system onto and ended digging right to the footing of the house to find it. Under very tight quarters, they were able to cut the pipe straight and are set up for another good day tomorrow in order to have my sewer system operational again. A plan is in place and I see them executing it flawlessly. Day 2 arrived, the old pipe was removed as was additional dirt from the trench. They tied onto the piece of solid pipe and reconstructed my sewer system. It's beautiful. We can run water from any of the toilets and sinks, and we can do laundry again. I don't rememb

The tech was great. The service provided was good. We have been customers for over 20 years. I was not told our location was out of range and did not realize I was being charged an extra $25 until the bill was broken down. I called the office this morning to inquire and the secretary was rude and not willing to do anything to make it right. I said we are a long time customer that is now leaving, isn’t there a way to try to make this right. She said she supposed she could tell future customers about the fee and then said bye. I guess they really don’t care.

Very nice. Fast response. Jeremy is wonderful and so helpful. They have done so much work for us on the past. New sewer line. Back up sump pump and more. Sink installation.

BELIEVE the reviews !!!! Some are positive but a lot of bad attitude and poor communication issues stated. I set up an online Whole House Drain cleaning appointment and their site indicated $130 to $205 “minimum “ charge .Bob Main snaked 4 drains he presented a charge for $665 . In Shock I asked about the booking app price and he said OH NO !!! It’s $140 per drain, holy smokes I said and after a discussion we agreed to use my credit card and was advised to call Management and explain and they would be the ones to make an adjustment. I don’t expect free or cheap service but I figured $300-$350 for a little less than an hour of total time on site was reasonable and in line with their online site pricing. I immediately called and a manager said he would investigate and call me back within 3 h