Nelson's HVAC, LLC

HVAC Service Experience We purchased our home in August 2020 with a brand new HVAC system. It worked perfectly until Saturday night at 1 AM when my wife woke me reporting the house was freezing and the thermostat wasn't responding. After researching local companies Sunday morning, I contacted Nelson's based on their reviews and proximity to our Fairfax home. They quoted $195 for a Sunday diagnostic or $95 for Monday. We opted for Monday and used space heaters overnight. Visit 1 (Monday afternoon): Neil was scheduled between 11:30 AM and 1:30 PM. Text at 12:30 PM said he'd arrive soon. He showed up around 2:15 PM or later. He diagnosed a blown fuse, replaced it, and it immediately blew again. He determined the thermostat was the issue and quoted $560 for replacement. He confirmed I could

If you need an HVAC company, call Nelson’s! After making the costly mistake of hiring a large “big box” HVAC company for a very expensive system installation, we dealt with ongoing problems, including heat failures in the winter. The big company sent multiple technicians but never solved the issue. Then we had Nelson come out. He immediately identified the root problem, corrected the previous company’s poor workmanship, and finally put us on the right path. The difference in expertise and professionalism was obvious within minutes. We are incredibly grateful we found Nelson’s and only wish we had called them first. Nelson is a true talent in the HVAC industry and his customer service team is A+…they even went out of their way to coordinate with another company that was doing related wo

Echoing another customer's experience, I would NEVER recommend this company. What should have been a standard HVAC installation turned into a complete nightmare that resulted in significant water damage to our home and potential mold! The installation process was a mess from the start—it took much longer than quoted and required multiple visits from different technicians who clearly weren’t on the same page. For a small company, there is ZERO communication amongst them which is baffling. Every technician who showed up had no idea why they were there and just added to the frustration and time wasted. During the install, the team failed to properly set up the system, and multiple fail-safes failed to function, causing water to leak and soak through our entire carpeted loft. They also left

Nelson himself is very accommodating and thorough in his review of what need to be done and how it needed to be done. He explained it all. His guys were very professional and made sure the installations and repairs were done to the highest quality. The products used were top notch. And to top it off, his prices are extremely reasonable and clearly beat the larger more well known companies prices. I had gotten quotes from them as well. I would highly recommend Nelson HVAC to anyone. Thanks Nelson !!

Dennis was excellent and honest. Another company (ARS) recommended changing 2 HVAC systems which we knew didn’t seem right. Nelson’s made a quick diagnosis, fixed our heaters and made reasonable recommendations moving forward. Highly recommend.