NEO Duct Cleaning

Extremely disappointed — poor workmanship and unprofessional service We hired Robert & Sons / NEO Air Duct Cleaning for a full vent cleaning and squirrel-proofing of our home. The job included replacing exterior vents and ensuring they were secure against squirrels (a concern I explicitly discussed with their team before hiring them). Just two days after the work was completed, squirrels broke through one of the newly installed plastic vents. Over the next month, we repeatedly contacted NEO to have the issue remediated. What followed was a frustrating series of no-shows, unreturned messages, and incomplete repairs: - The workers who initially came out replaced our metal vents with plastic ones, despite my concerns. - The first breach happened within 48 hours. - Their follow-up visit c

We contacted NEO after getting the dreaded D80 clog error code on our LG dryer. They came as scheduled, were courteous and did a thorough job removing all the lint and dirt build up. They even took and shared before and after photos of our vents. Our dryer runs so much faster and quieter than before! We were so pleased with their work, that we had them replace our cheesy bird vent guard with a good quality, removable bird guard. They will take checks to save on the Credit card fee and offer an annual service contract option. NEO discovered that the previous vent cleaning company had left their brush inside our vent. So glad we switched to a reliable, courteous company.

HIGHLY RECOMMEND!!! I cannot say enough positive things about this company. We have had several dryer duct cleaning companies come out to our house over the years, but I now question whether they ever actually did anything. In fact, before I called Neo this time through we had a company called Empire come, and they indicated that they were unable to assist (after spending about 2 hours trying to clear the clogs, apparently they could not do it and recommended we contact a company with a camera). So, I called Neo. After Ed came and performed an initial assessment, a team of two gentlemen (I do not recall their names unfortunately) came and performed the initial work. They spent 5 hours cleaning my dryer duct, which is a complicated situation because it runs about 20 feet from the laund

I got my dryer duck cleaned today. Two guys were very professional kind and courteous left the place very clean. Excellent service. I was very pleased. I would recommend these guys over and over again great job.

Kyle and his team were great. They were very clear with costs and the work that needed to be done and offered great options for care in the future. 11/10 recommend and we will use NEO again.