New Era Heating & Air Conditioning, LLC

We had just moved into our 20-year-old home when we discovered the heating duct in our stairway sounded like an airplane taking off every time the system turned on. It was so loud we practically had to stand next to each other to have a conversation. After speaking with a few HVAC companies in town and not feeling confident in the solutions offered, we called New Era Heating & Air on a recommendation. I’m so glad we did. They came out, listened to the problem, and immediately started troubleshooting. Within minutes they realized the issue was the metal ducting and suggested switching it to soft ducting. It made perfect sense, and we couldn’t believe no one had suggested it before. What I appreciated most was how they took the time to explain how our HVAC system works in simple terms and

New Era was highly recommended to us by a close friend and they did not disappoint. They were honest and gave us a good estimate for what we needed. They did a wonderful job replacing our heater and AC Unit quickly and efficiently. If you’re looking for someone to fix or replace your heater or AC Unit these are the guys to call.

The whole New Era crew is phenomenal!! We contacted them early this morning because our heater had gone out in the middle of a storm. They called quickly to schedule, showed up the same day (only 3 hours after calling), before the scheduled time slot, and went above and beyond to ensure our family was safe and warm. Jr, Kathy, and Carlos were so wonderful and set a whole new bar for customer care! We’re New Era customers for life.

I’ve been a loyal customer since they were Lone Wolf LLC, and the new branding is just as impressive as the service. The owner is a local, down-to-earth guy who clearly cares about his craft and his customers and employees. He’s built a total rockstar team. They come out for a quick tune-up and maintenance check regularly, but I also have had them work on our business where they had to replace 3 large furnaces, and our AC unit (idk the correct term). I’ve also called them after hours when my house furnace shut down in the middle of the winter storm and they replaced my furnace in record time. (I will never forget how amazing this was!) Every employee was professional, and made me feel completely comfortable having them in my home and office. They use the latest equipment but keep their pri

I can’t say enough about these guys and their honest, fair, reliable, efficient service! At the recommendation of a friend, we filed an online request for a second opinion on our malfunctioning furnace. The next day, New Era came to evaluate our furnace and replaced a switch (previously swapped by a big name company in town a few days prior) at no additional charge while also installing a new motherboard for half the price as quoted by the same big name company. Within an hour, our furnace was back to fully operational and they even re-programmed our thermostat for us. I will forever recommend New Era Heating and Air to anyone who needs an HVAC company that you can trust to show up and actually fix your problem right off the bat. Thank you again for helping us out, especially during this c