New Orleans Flooring

I am extremely disappointed with my experience with this company. My biggest complaints are: From the start, communication was very poor. I was given a clear start time for the project, but they did not show up until almost 5 hours later than originally expected. During the end of the installation, there was a strong smell of marijuana. This was both unprofessional and embarrassing. Yet after expressing this to Terrell, it happened a second time when they came back to fix issues. Even more concerning, the newly installed floors were visibly damaged before any furniture had been moved back into the room. But since the installers left before I could clean and inspect the floors, I received a text message from Terrell claiming the damage was caused by furniture being moved - even though I st

I had a great experience dealing with New Orleans Flooring. Terrell made the entire process easy and seamless - from selection of our new floors to in-home measuring, installation, and follow-up. I must also give a shout out to Eric and Bessie who worked tirelessly (and extremely efficiently) to move the furniture around and do the installation…..it’s exceptional!! I highly recommend a visit to New Orleans Flooring in Elmwood if you’re in the market for new floors!!

Excellent! Lisa was so helpful and very knowledgeable and friendly. The installer was very friendly and did a great job. Have already recommend New Orleans Flooring to friends. Thank you!

We couldn’t be happier with our new floors! The quality and craftsmanship are absolutely stunning. The entire process was smooth from start to finish, and Terrell was great…knowledgeable, accommodating, and truly went above and beyond to make sure we were satisfied.

I cannot say enough good things about New Orleans flooring. From start to finish they were fabulous. The product speaks for itself but their customer service was over the top. Highly recommend